Rebecca Grubaugh
Mount Vernon,OH
Summary
With 10 plus years of restaurant experience, I am an individual who is hard-working, driven, willing to learn, works well under pressure. I strive to be the best that I can be while always keeping mindful that this industry is ever-changing.
Overview
14
14
years of professional experience
Work History
Server/Bartender
Flappers Bar & Grille
09.2016 - Current
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
- Requested official identification for alcoholic purchases and verified details, consistently meeting strict legal standards of underage sales.
- Waited on up to 50 customers at bar and at 12-table bar area.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
- Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.
- Monitored guests for intoxication and immediately reported concerns to management.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Food Preparation Worker
Chipotle
12.2012 - 09.2013
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Recorded, monitored, and maintained optimal and required food temperatures through kitchen, restaurant, and storage areas.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Used downtimes to prepare ingredients and restock supplies for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained composure and work quality while under stress.
- Cleaned and sanitized all work surfaces between preparation of various foods, avoiding cross-contamination while maintaining food safety guidelines.
Shift Manager
Quiznos Subs
10.2011 - 12.2012
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
Education
Bachelor of Science - Health Administration
Independence University
Salt Lake City, UT06.2019
GED -
Mount Vernon High School
Mount Vernon, OH06.2006
Skills
- Bartending
- Sales
- Cleaning
- Scheduling
- Upselling Products and Services
- Customer Checkout
- Point of sale knowledge
- High-volume dining
- Guest seating arrangements
- Order delivery practices
- Bill computation
- Tableside service
- To-go order preparation
- Dining area cleanliness
- Communication skills
- Food running
Timeline
Server/Bartender
Flappers Bar & Grille
09.2016 - Current
Food Preparation Worker
Chipotle
12.2012 - 09.2013
Shift Manager
Quiznos Subs
10.2011 - 12.2012
Bachelor of Science - Health Administration
Independence University
GED -
Mount Vernon High School