Summary
Overview
Work History
Education
Skills
Timeline
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Rebecca Hall

Indepence,Missouri

Summary

Dynamic professional with extensive experience at JCPenney, excelling in retail sales and customer service. Proven track record in achieving sales goals and fostering client loyalty through personalized service. Skilled in cash handling and mentoring, with a strong ability to assess customer needs and drive revenue through effective communication and relationship-building.

Overview

12
12
years of professional experience

Work History

Mail Carrier

USPS
08.2002 - 01.2009
  • Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
  • Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
  • Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
  • Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
  • Improved mail delivery efficiency by accurately sorting and organizing mail for efficient distribution.
  • Upheld the integrity of sensitive materials by properly handling confidential documents, registered mail, and certified packages according to USPS regulations.
  • Displayed professionalism when interacting with customers at their homes or businesses while delivering their mail promptly and courteously every day.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.

Fine Jewelry Manager

JCPenney
01.2002 - 08.2002
  • Developed strong rapport with clientele through personalized service offerings, cultivating loyalty among shoppers.
  • Maintained open lines of communication between team members and upper management, fostering a positive work environment conducive to growth and development.
  • Promoted exceptional customer service standards, leading to increased repeat business and client satisfaction.
  • Devised targeted marketing campaigns to boost brand visibility and generate new leads for the store.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Fine Jewelry Sales Associate

JCPenney
11.1996 - 01.2002
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Upsold warranties and purchase add-ons to customers to drive sales revenues and achieve sales goals.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
  • Asked open-ended questions to determine exactly what customers required, available budgets and target recipient for each purchase.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Facilitated seamless transactions by processing payments efficiently while adhering to company policies and procedures.
  • Mentored new sales associates on store return policies and customer service techniques.
  • Contributed to a positive work environment by fostering teamwork, open communication, and mutual respect among colleagues.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Used in-store system to locate inventory and place special orders for customers.
  • Met sales goals 75% of the time I worked there

Education

Northeast High School
Kansas City, MO

Skills

  • Cash handling
  • Retail sales
  • Mentoring and training
  • Customer needs assessment
  • Sales expertise
  • Point of sale operation
  • Sales quota achievement
  • Quotas and goals
  • Diamond grading methodologies
  • Gemstones and precious metals
  • Diamond sales

Timeline

Mail Carrier

USPS
08.2002 - 01.2009

Fine Jewelry Manager

JCPenney
01.2002 - 08.2002

Fine Jewelry Sales Associate

JCPenney
11.1996 - 01.2002

Northeast High School

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Rebecca Hall