Rebecca Harmon
Winona,MN
Summary
Being a Secretary at the Winona State Warrior Success Center I answer calls from students and parents and either help answer questions, direct them to the correct person to answer a question, or set them up for an appoint with one of our many helpful services. I also work with students and parents in person with the same issues or to sign them in for an appointment. Additionally I work with all the other employees of the Success Center to ensure their appointments go smoothly and maintain their schedule.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Secretary
Winona State University
09.2023 - Current
- Scheduled appointments and conducted follow-up calls to clients.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered multi-line phone system and enthusiastically greeted callers.
Barista
Riverview Coffee
03.2023 - Current
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Maintained calm demeanor during high-volume periods and special events.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Collected payments and provided accurate change.
- Created complex, hand-crafted beverages based upon customer preferences.
- Memorized official and off-menu coffee and tea preparations.
- Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational.
- Provided customers with product details, coffee blends and preparation descriptions.
- Ordered and received supplies to restock beverage items.
Barista
Mocha Monkey
07.2022 - 03.2023
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Maintained calm demeanor during high-volume periods and special events.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Received and accurately processed customer payments.
- Weighed, ground and packed coffee beans for customer purchase.
- Checked brewing equipment for proper functionality.
- Demonstrated techniques on using multiple beverage machines with new team members.
- Washed and cleaned coffee maker, french press and espresso machine to remove mineral and hard water deposits.
- Memorized official and off-menu coffee and tea preparations.
Cashier
Coborns
10.2020 - 10.2021
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Learned roles of other departments to provide coverage and keep store operational.
- Processed refunds for worn, damaged and broken merchandise.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
Education
High School Diploma -
Waconia Senior High School
Waconia, MN05.2023
Skills
- Professional Demeanor
- Food Preparation
- Friendly and Outgoing
- Conflict Mediation
- Communication Skills
- Speedy and Efficient
- Menu Memorization
- New Hire Training
- Cash Register Operation
- Exceptional Customer Service
- Opening and Closing Duties
- Coffee Expertise
Accomplishments
- Girls tennis team captain
- Boys tennis team manager
- Basketball team manager
- Graduated from DARE
- Varsity sports
Certification
- First Aid/CPR Certified
- Mental Health Assistance Certified
hobbies
I love to play and watch sports especially basketball, tennis, hockey, and football. I enjoy crocheting, reading, playing clarinet, and watching movies. In my free time I will play games with my family, friends, and my significant other. I also really enjoy my studies, I major in political science and minor in legal studies.
Timeline
Secretary
Winona State University
09.2023 - Current
Barista
Riverview Coffee
03.2023 - Current
Barista
Mocha Monkey
07.2022 - 03.2023
Cashier
Coborns
10.2020 - 10.2021
High School Diploma -
Waconia Senior High School
- First Aid/CPR Certified
- Mental Health Assistance Certified
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