Rebecca Holt
Stilwell,OK
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Huntington Bank
09.2021 - 12.2021
- Managed customers' accounts by reviewing suspicious activity, reversing transactions and reissuing debit and credit cards.
Customer Service Representative
BroadPath Healthcare Solutions
11.2020 - 09.2021
- Provided assistance with payments, appeals, claims, grievances.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Medical Biller
Memorial Stilwell Hospital
Stilwell, OK
12.2017 - 02.2019
- Providing timely submission of technical or professional medical claims to insurance companies
- Answered inbound calls, answering any billing questions
- Processed payments
- Assisted in recruiting, and training process
- Researched issues on various computer systems and databases to resolve complaints and answer inquiries
- Referred difficult issues to upper management while maintaining positive rapport with customers
- Prepared billing statements for patients and verified correct diagnostic coding
Administrative Assistant
Schwan's Food Company
Stilwell, OK
08.2017 - 11.2017
- Designed electronic file systems and maintained paper files
- Planned meetings and prepared conference rooms
- Made copies, sent faxes and handled all incoming and outgoing correspondence
- Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports.
Customer Service
Wal-Mart Home Office
Bentonville, AR
08.2016 - 12.2016
- Maintained detailed administrative and procedural processes to improve accuracy and efficiency
- Verified and logged in deadlines for responding to daily inquiries
- Managed incoming and outgoing calls, improved communication efficiency as primary liaison between departments, clients and vendors
Coordinator
CompuCom
Bentonville, AR
09.2015 - 12.2015
- Maintained clients file/records
- Logged technicians part orders and met daily deadlines
- Acted as primary liaison and implemented effective techniques to better serve the clientele.
Editor
JB Hunt
Lowell, AR
03.2015 - 07.2015
- Managed incoming and outgoing calls
- Met daily deadlines
- Collaborated with members of the team to solve customer issues effectively.
Education
Some College (No Degree) -
North West Arkansas Community College
Bentonville, ARSkills
- Hospital Experience
- ICD-10
- ICD-9
- Medical Billing
- Medical Coding
- Medical Records
- Insurance Verification
- Medical Scheduling
- Medical Office Experience
- Customer service
- Phone etiquette
- Time management
- Negotiation
- Microsoft Office
- Front desk
- Computer literacy
- Recruiting
- Data Entry
Personal Information
Staying focused on a long-term goal despite difficulties, valuing productive use of one's time, and striving for excellence.
Timeline
Customer Service Representative
Huntington Bank
09.2021 - 12.2021
Customer Service Representative
BroadPath Healthcare Solutions
11.2020 - 09.2021
Medical Biller
Memorial Stilwell Hospital
12.2017 - 02.2019
Administrative Assistant
Schwan's Food Company
08.2017 - 11.2017
Customer Service
Wal-Mart Home Office
08.2016 - 12.2016
Coordinator
CompuCom
09.2015 - 12.2015
Editor
JB Hunt
03.2015 - 07.2015
Some College (No Degree) -
North West Arkansas Community College