Rebecca Holt
Panama City
Summary
Dynamic Senior Pharmacy Technician at Walgreens with expertise in pharmacy software and a strong commitment to patient confidentiality. Achieved significant workflow optimization, enhancing prescription filling efficiency and customer satisfaction. Proven ability to mentor staff and foster team collaboration, while ensuring compliance with HIPAA and pharmacy law standards.
Overview
15
15
years of professional experience
Work History
Senior Pharmacy Technician
Walgreens
Panama City Beach, FL
12.2018 - Current
- Supervised daily pharmacy operations, ensuring compliance with safety and regulatory standards.
- Mentored junior technicians, fostering skills development and enhancing team performance.
- Implemented process improvements that increased efficiency in prescription filling workflows.
- Collaborated with healthcare providers to resolve medication-related queries and optimize patient care.
- Managed inventory levels, coordinating with suppliers to ensure timely stock replenishment.
- Trained staff on new software systems, improving accuracy in prescription processing and record-keeping.
- Led initiatives for quality assurance, enhancing overall service delivery in pharmacy operations.
- Assisted in training and mentoring new pharmacy technicians, leading to increased team efficiency and cohesion.
- Expedited prescription fulfillment through proficient use of pharmacy software systems, resulting in reduced wait times for customers.
- Facilitated seamless communication between patients, healthcare providers, and insurance companies to expedite prescription processing.
- Developed strong relationships with patients through empathetic listening and tailored guidance on medication usage directions or side effects prevention tips.
- Enhanced customer satisfaction with prompt and courteous service while addressing their prescription needs.
- Collaborated with pharmacists to resolve medication-related issues, ultimately improving patient outcomes.
- Streamlined pharmacy operations by implementing efficient inventory management processes.
- Supported pharmacists in administering immunizations, increasing community access to vital healthcare services.
- Promoted cost savings for patients by identifying available pharmaceutical manufacturer discount programs or suggesting alternative generic options when appropriate.
Kitchen Manager
McDonald
Panama City, FL
02.2011 - 12.2018
- Oversaw daily kitchen operations, ensuring compliance with food safety standards and procedures.
- Managed inventory levels, optimizing supply orders to reduce waste and control costs.
- Trained and mentored staff on cooking techniques and equipment usage to enhance team performance.
- Developed schedules to align staffing with peak service times, improving efficiency and customer satisfaction.
Education
High School Diploma -
Rutherford High Scholl
Panama City, FL05.2011
Skills
Pharmacy software proficiency
Pharmacy law compliance
Pharmaceutical calculations
Professional networking
HIPAA compliance
Pharmacy ethics
Medication reconciliation
Immunization administration
Medication dispensing
Insurance verification
Drug inventory control
Insurance billing
Workflow optimization
FDA and HIPAA compliance
Team collaboration
Problem-solving skills
Patient confidentiality
HIPAA
Inventory control
Drug storage procedures
Staff development
Timeline
Senior Pharmacy Technician
Walgreens
12.2018 - Current
Kitchen Manager
McDonald
02.2011 - 12.2018
High School Diploma -
Rutherford High Scholl