Rebecca Ireland
30 Hillside Dr. Hampden,ME
Summary
Attentive Police, Fire & EMS Dispatcher bringing 4 years of experience prioritizing emergency calls to dispatch appropriate services. Calm, compassionate and kind professional with in-depth knowledge of multi-line telephone systems and basic office equipment. Skillful in handling high-tension, emergency situations while accurately relaying information to public safety personnel.
Overview
11
11
years of professional experience
1
1
Certification
Work History
911 Emergency Dispatcher - Senior Operator
Penobscot Regional Communications Center
10.2019 - Current
- Answer multi-line telephone and dispatch Police, Fire, EMS via radio as appropriate.
- Professionally and effectively communicate with callers for all types of emergency & non-emergency situations as well as enter detailed call notes for all first responding units throughout Penobscot County.
- Daily use of computer programs to include Word, Excel, Spillman, OpenFox and Outlook.
- Execute pre-written response plans when dispatching Fire and EMS units to emergency calls for service.
- Provide life-saving instructions to callers in non-emergent and life-threatening situations.
- Enter files as requested into NCIC such as missing persons, stolen vehicles, warrants etc.
- Supervise, coordinate, and direct employees in the Communications Division in the performance of their duties when there is no Communications Supervisor.
Salon Manager / Stylist
Amy's Salon & Spa
04.2017 - 10.2019
- Oversaw salon employee performance, facility cleanliness, and sales.
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Maintained general appointment calendar and set shift schedules.
- Managed cash flow, business transactions, banking, and accounting processes.
- Achieved personal sales goals by upselling products to meet individual needs.
- Cut and styled hair for both male and female customers of all ages according to individual preferences and latest styles.
Administrative Assistant / Bus Driver
John T Cry & Sons
10.2012 - 04.2014
- Coordinated drivers schedules for home to school runs and activity trips.
- Calculated mileages, payroll, and fuel expenditures using excel.
- Maintained a Class B license and drove a school bus run.
Education
Associate of Science - Criminal Justice
University of Maine Augusta
Bangor, MECosmetology License
Mr Bernard's School of Hair
Bangor, ME High School Diploma -
Brewer High School
Brewer, MESkills
- Crisis Management
- Works Well Under Pressure
- Computer Skills
- Information Gathering and Relay
- Decision-Making
- Computer-Aided Dispatching
- Call Management
- Problem-Solving
Certification
- EMD - Emergency Medical Dispatch
- EFD - Emergency Fire Dispatch
- ETC - Emergency Telecommunicator Certificate
- CPR Certified
- M.C.J.A Terminal Operator Certificate
Timeline
911 Emergency Dispatcher - Senior Operator
Penobscot Regional Communications Center
10.2019 - Current
Salon Manager / Stylist
Amy's Salon & Spa
04.2017 - 10.2019
Administrative Assistant / Bus Driver
John T Cry & Sons
10.2012 - 04.2014
Associate of Science - Criminal Justice
University of Maine Augusta
Cosmetology License
Mr Bernard's School of Hair
High School Diploma -
Brewer High School
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