Rebecca Kahn

• Improved patient satisfaction by streamlining appointment scheduling and implementing efficient check-in procedures.
• Enhanced office organization by maintaining up-to-date medical records, both physical and electronic.
• Facilitated effective communication between patients, healthcare providers, and insurance companies for optimal care coordination.
• Strengthened patient relationships with consistent follow-up on test results, appointments, and referrals.
• Ensured compliance with HIPAA regulations by strictly adhering to privacy protocols when handling sensitive patient information.
• Assisted medical staff with diagnostic tests and clinical procedures, resulting in improved patient care delivery.
• Processed payments from patients promptly and accurately while answering any questions regarding their account balances or insurance coverage.
• Enhanced patient satisfaction with timely coordination of referrals and appointments.
• Collaborated with medical staff to ensure appropriate referrals based on individual patient needs and insurance coverage.
• Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.

Achievements

• Promoted from Bagger/Associate to Cashier (2016).
• Promoted from Cashier to Desk Clerk (2020).
• Given full-time upon promotion to Desk Clerk.

Responsibilities

• Answer phone calls to the store.
• Take Customer complaints and solve them to the best of my ability.
• Delegate tasks to staff for smooth and efficient work flow.
• Operate Cash Office and account for stores monies.