Rebecca Kay
Claremore
Summary
Detail-oriented Customer Service Specialist with proven expertise in appointment scheduling and transaction processing. Committed to enhancing client experiences and operational efficiency in fast-paced environments. Seeking a collaborative team where skills can drive success and foster continued professional growth.
Overview
16
16
years of professional experience
Work History
Receptionist
Animal Medical Center
Claremore
02.2019 - Current
- Greeted clients and their pets warmly to create a positive first impression.
- Educated pet owners on clinic policies, procedures, and wellness programs available.
- Managed appointment scheduling using veterinary practice management software.
- Managed client communications by answering phone calls and responding to emails about services, pricing, and scheduling.
- Ensured cleanliness and organization of the reception area for a professional environment.
- Process payments and handle transactions efficiently at the front desk.
Customer Service Representative
People Source Staffing
Claremore
01.2018 - 02.2019
- Managed customer accounts, ensuring accurate and up-to-date information in database systems.
- Handled high-volume calls, delivering professional and patient support to customers.
- Assisted recruiters and manager with job placements through effective communication via phone, email, and text with employers and clients.
Waitress
Betty Fayes Cafe
Riversise
03.2016 - 04.2018
- Provided attentive service to customers in a fast-paced café environment.
- Took accurate food and drink orders using the point-of-sale system.
- Assisted with menu recommendations to enhance customer dining experience.
Restaurant General Manager
Daphnes Greek Restaurant
Riverside
06.2010 - 03.2016
- Oversaw daily restaurant operations and ensured compliance with health standards.
- Coordinated staff scheduling and training to enhance team dynamics and service quality.
- Created and executed targeted marketing strategies to increase customer footfall.
- Monitored inventory levels and coordinated supplier orders efficiently.
- Fostered a positive dining environment through exceptional service standards.
- Recognized staff achievements and fostered accountability to cultivate a motivated and engaged team.
- Monitored and trained service team members on suggestive selling practices and continuous sales growth of beverage, appetizer, add-on and desserts.
- Managed busy and highly popular restaurant with professional, well-trained staff.
- Ensured compliance with health, safety and sanitation standards.
Education
GED -
Homeschool
Crestline, CA05-2006
Skills
- Appointment scheduling
- Multi-line phone system operation
- Effective communication
- Multitasking and prioritization
- Self-motivated
- Service-oriented mindset
Timeline
Receptionist
Animal Medical Center
02.2019 - Current
Customer Service Representative
People Source Staffing
01.2018 - 02.2019
Waitress
Betty Fayes Cafe
03.2016 - 04.2018
Restaurant General Manager
Daphnes Greek Restaurant
06.2010 - 03.2016
GED -
Homeschool