Summary
Overview
Work History
Education
Skills
Timeline
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Rebecca Kerkela

Rebecca Kerkela

Negaunee,MI

Summary

Reliable student studying engineering seeks an opportunity to expand skills and gain valuable experience. Detail-oriented with extensive experience in telecommunications, retail and customer service. Troubleshoots technical, complex issues with ease and patience.

Overview

10
10
years of professional experience

Work History

Phone Operator Supervisor

Range Telecommunications
Marquette, MI
08.2015 - Current
  • Resolved customer issues through research and problem solving.
  • Maintained high level of customer service through friendly and polite demeanor.
  • Assisted with training and development of team members.
  • Programmed changes to accounts and set up new accounts to customer's specifications
  • Provided trouble shooting for servers and system errors.

Front Desk Agent/Night Auditor

Superior Oasis
Marquette, MI
08.2012 - 04.2016
  • Used internal software to process reservations, check-ins and check-outs.
  • Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.

Education

Associate of Science - Engineering (Pre-Engineering)

Bay De Noc Community College
Escanaba, MI
08.2022

Skills

  • Computer Proficiency
  • Multitasking and Prioritizing
  • Problem Anticipation and Resolution
  • Critical Thinking
  • C Programming Language
  • Issue and Resolution Tracking
  • Error Detection
  • Courteous with Strong Service Mindset
  • Understanding Customer Needs

Timeline

Phone Operator Supervisor

Range Telecommunications
08.2015 - Current

Front Desk Agent/Night Auditor

Superior Oasis
08.2012 - 04.2016

Associate of Science - Engineering (Pre-Engineering)

Bay De Noc Community College

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Rebecca Kerkela