REBECCA KLUBERDANZ
NAPLES
Summary
Experienced in optimizing healthcare operations and enhancing patient service delivery. Expertise in developing KPIs and streamlining processes to ensure high-quality care and operational efficiency. Skilled in team leadership and fostering a supportive environment that promotes patient satisfaction and staff development.
Overview
9
9
years of professional experience
Work History
ADMINISTRATIVE SUPERVISOR
WellMed at Collier
Naples
03.2021 - Current
- Guided, motivated, and supported a team of 8 in administrative functions of outpatient clinic, fostering a collaborative environment.
- Spearhead initiatives to enhance operational efficiency by analyzing workflows, streamlining processes, and leveraging data-driven insights for continuous improvement.
- Develop and monitor key performance indicators (KPIs) to assess practice success, clinician productivity, and patient satisfaction, driving strategic enhancements.
- Oversaw front desk operations, coordinated staffing, mentored new employees, and ensured efficient day-to-day practice management.
- Manage the orientation and training of new hires, particularly medical assistants, and lead ongoing staff development to uphold high operational standards.
- Lead process improvements in front office operations, ensuring accuracy in patient registration, eligibility processing, and compliance with PCI and patient safety measures.
- Collaborated with physicians and clinical staff to align practice operations with strategic goals, improving patient care delivery and operational performance.
- Ensure a seamless patient experience by managing insurance verifications, appointment scheduling, checkout processes, and effectively addressing patient inquiries and complaints.
- Encouraged diversity and wellness initiatives within the team to create an inclusive workplace culture.
FRONT OFFICE MANAGER
Collier County Urgent Care
Naples
12.2017 - 03.2021
- Managed front office operations, facilitating efficient patient intake, billing, and insurance verification to enhance clinic workflow.
- Trained and mentored staff on administrative functions, improving team proficiency in patient information systems and elevating service delivery.
- Worked directly with ICD-10 coding and liaised with insurance companies, streamlining billing processes and ensuring accurate documentation.
- Addressed patient inquiries and concerns with professionalism, fostering a supportive and patient-focused environment.
- Addressed staff and patient inquiries with professionalism, fostering a supportive, patient-centered environment.
MEDICAL SCRIBE
ScribeAmerica
Naples
04.2017 - 12.2017
- Provided real-time documentation support to physicians, accurately capturing patient interactions and medical information.
- Partnered with healthcare providers to enhance patient care experiences, ensuring thorough communication and efficient care coordination.
- Communicated medical terminology to physicians and support staff, facilitating clearer interactions and understanding.
- Managed time effectively to streamline workflow and enhance service delivery in healthcare settings.
Education
Bachelor of Arts - Health Science
Florida Gulf Coast University
Fort Myers, FLCertificate - Medical Terminology
University of Tampa
Tampa, FLSkills
- Healthcare Administration
- Staff management
- Strategic Project Leadership
- Cross-Functional Team Collaboration
- Process improvement
- Data Analysis & KPI Management
- Performance optimization
- Proficiency in Microsoft Office Suite
- Effective Stakeholder Communication
Accomplishments
- Led operational initiatives that improved patient satisfaction and efficiency, contributing to significant performance enhancements achieving 5-star ratings for VBC plans.
- Developed and standardized best practices in patient service operations, boosting workflow efficiency and team training outcomes.
Additional Qualifications
- Demonstrated ability to lead complex projects, focusing on operational improvements and patient care excellence.
- Strong analytical skills with extensive experience in healthcare data analysis and performance reporting.
- Effective in fostering collaboration across clinical and administrative teams to drive impactful performance improvements.
- Ability to promote teamwork and constructive feedback in the workplace.
- Adaptable to change and willingness to learn.
Timeline
ADMINISTRATIVE SUPERVISOR
WellMed at Collier
03.2021 - Current
FRONT OFFICE MANAGER
Collier County Urgent Care
12.2017 - 03.2021
MEDICAL SCRIBE
ScribeAmerica
04.2017 - 12.2017
Bachelor of Arts - Health Science
Florida Gulf Coast University
Certificate - Medical Terminology
University of Tampa