Rebecca Louk
A,OH
Summary
Dynamic Dispatcher with a proven track record at Diebold Nixdorf, excelling in customer service and decision-making. Skilled in utilizing dispatch software to optimize call assignments and enhance service efficiency. Known for active listening and attention to detail, effectively resolving escalations and ensuring timely communication with clients.
Overview
3
3
years of professional experience
Work History
Dispatcher
Diebold Nixdorf
11.2021 - Current
Incident Handler/Dispatcher. Assign and move calls between techs and answer phone to assist techs. Call and/or email customers with ETA's. Rearrange calls for best times of service. Solve escalations as they are submitted for resolve.
Education
Associates - Court Reporting
Academy of Court Reporting
Akron, Ohio03.1993
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Attention to detail
- Dispatch software
- Stress tolerance
- Time management
Timeline
Dispatcher
Diebold Nixdorf
11.2021 - Current
Associates - Court Reporting
Academy of Court Reporting
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