Rebecca Mann
Macclenny,FL
Summary
Dynamic and dedicated professional with a strong background in customer service and hospitality, notably at Dollar General. Proven ability to enhance guest relations and maintain high standards of cleanliness. Skilled in time management and teamwork, consistently ensuring customer satisfaction and operational efficiency. Energetic self-starter committed to creating inviting environments.
Overview
2027
2027
years of professional experience
Work History
Sales Associate
Dollar General
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained store cleanliness and organization to create inviting environment for shoppers.
- Operated point-of-sale systems accurately during transactions, ensuring efficient checkout process.
- Stocked shelves and replenished merchandise to meet customer demand and maintain inventory levels.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Housekeeper
Encompass Onsite
Macclenny, FL
10.2022 - 04.2026
- Cleaned and sanitized various areas, ensuring high standards of hygiene and customer satisfaction.
- Assisted in inventory management, tracking supplies to maintain adequate stock levels.
- Operated cleaning equipment efficiently, adhering to safety protocols and procedures.
- Collaborated with team members to enhance workflow and improve overall service quality.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Housekeeper
Hampton Inn
Macclenny, FL
04.2019 - 08.2020
- Cleaned and sanitized various areas, ensuring high standards of hygiene and customer satisfaction.
- Operated cleaning equipment efficiently, adhering to safety protocols and procedures.
- Collaborated with team members to enhance workflow and improve overall service quality.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Dusted picture frames and wall hangings with cloth.
- Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
Education
High School Diploma -
Baker County High School
Macclenny,Florida06-2004
Skills
Customer service
Teamwork and collaboration
Time management
Problem-solving skills
Cleaning techniques
Guest relations
Friendly and outgoing
Verbal and written communication
Task prioritization
Energetic self-starter
Positive and professional
Hospitality and accommodation
Timeline
Housekeeper
Encompass Onsite
10.2022 - 04.2026
Housekeeper
Hampton Inn
04.2019 - 08.2020
Sales Associate
Dollar General
High School Diploma -
Baker County High School