Rebecca Manzi
Cape Coral,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive department results.
Overview
6
6
years of professional experience
Work History
Consumer Access Specialist
AdventHealth
08.2023 - Current
- Enhanced data accuracy in patient records through meticulous documentation of access-related information.
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Achieved insurance pre-authorizations to enable timely patient procedures.
Patient Care Liaison
Lee Health
01.2021 - 08.2023
- Responded to in-person and telephone requests for information to support office staff.
- Improved communication between healthcare providers and patients by serving as a liaison for both parties.
Outpatient Scheduler
AdventHealth
08.2018 - 12.2020
- Enhanced patient satisfaction by efficiently scheduling appointments and managing daily calendars.
- Consistently exceeded performance goals related to appointment scheduling and patient satisfaction, resulting in positive feedback from both patients and staff.
Patient Transporter
AdventHealth
12.2017 - 07.2018
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
Education
Certificate - Surgical Technology
Cape Coral Technical College
Cape Coral, FL12.2016
Skills
- Customer Service
- Multi-line Phone Experience
- Calm and Effective Under Pressure
- Punctual and Hardworking
Timeline
Consumer Access Specialist
AdventHealth
08.2023 - Current
Patient Care Liaison
Lee Health
01.2021 - 08.2023
Outpatient Scheduler
AdventHealth
08.2018 - 12.2020
Patient Transporter
AdventHealth
12.2017 - 07.2018
Certificate - Surgical Technology
Cape Coral Technical College
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