Rebecca Matos
Onaha,NE
Summary
Proactive and customer-focused, I leveraged my exceptional people skills and POS system expertise at Ann Taylor Factory to enhance shopping experiences and streamline transactions. Skilled in conflict resolution and relationship building, I consistently exceeded sales targets by fostering customer loyalty and team collaboration.
Overview
4
4
years of professional experience
Work History
Sales Associate
Ann Taylor Factory
Gretna, NE
10.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Sales Associate
Marshall’s
Omaha, NE
10.2022 - 03.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Cashier
Walmart
Omaha, NE
08.2021 - 04.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
Education
Phlebotomy
Phlebotomy Training Specialists
Omaha, NE11.2024
Millard South High School
Omaha, NE05.2023
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Excellent people skills
- Reliable and punctual
- Relationship building
- Outgoing personality
- Cash handling
- Money handling
- Flexible schedule
- Verbal/written communication
- Cash register operation
- Conflict resolution
- Store opening and closing
- POS system operation
- Meeting deadlines
- Retail store operations
- Cleaning techniques
- Point of sale operation
- Display setup
- Shipment processing
- Friendly and outgoing
- Customer engagement
- Calm demeanor
- Positive and professional
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Associate
Ann Taylor Factory
10.2024 - Current
Sales Associate
Marshall’s
10.2022 - 03.2023
Cashier
Walmart
08.2021 - 04.2022
Phlebotomy
Phlebotomy Training Specialists
Millard South High School