Summary
Overview
Work History
Education
Skills
Physicalskills
Timeline
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Rebecca Mendoza

Rebecca Mendoza

Reno,NV

Summary

Compassionate and empathetic professional with 3 years of experience in providing excellent customer care, scheduling appointments, performing clerical duties, managing insurance, billing, supporting medical procedures while maintaining patient safety and confidentiality compliance.

Overview

9
9
years of professional experience

Work History

Patient Access Representative

Renown Heath Regional Hospital
09.2021 - 12.2022
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.

Front Desk Admin/Kennel Resort Attendant

A Doggies Dream
06.2018 - 09.2021
  • Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
  • Collected animal waste produced on walks and discarded in trash or approved receptacles.
  • Kept animals clean and free of contaminants to promote optimal health.
  • Enhanced customer satisfaction by providing attentive and compassionate service during pet drop-offs and pickups.


Picker/Packer

Amazon Warehouse
03.2017 - 12.2018
  • Sustained a clean and safe working environment by adhering to safety protocols and maintaining an organized workspace.
  • Streamlined order processing time by accurately utilizing warehouse management software to update inventory records.
  • Minimized product returns due to incorrect shipments by double-checking packed items against order specifications prior to dispatching parcels.
  • Reduced order fulfillment errors by diligently following established protocols for picking, packing, and shipping procedures.

Cake Decorator/Bakery Clerk

Safeway
01.2015 - 02.2017
  • Decorated cupcakes, pastries, and cakes using colorful icings and piping techniques.
  • Managed material inventory and ordered new materials when needed.
  • Prepared special creams and frostings for cakes and other dessert specialties.
  • Designed specialty cakes for weddings, birthdays, and graduations.

Janitorial

ABM Levi's stadium
01.2014 - 12.2014
  • Enhanced cleanliness and hygiene standards by performing daily janitorial tasks, including sweeping, mopping, vacuuming, and dusting.
  • Actively participated in continuous learning opportunities to stay up-to-date on industry trends, best practices, and emerging technology relevant to janitorial services.

Education

Certificate - Work Studies Training

Work2Future Foundation
San Jose, CA

High School Diploma -

Independence High School
San Jose, CA

Completed Recognition of Outstanding Effort and Achievement - Auto Truck Mechanic

Central County Occupational Center/Program
San Jose, CA

Skills

  • Typing 30 WPM
  • Filing Alpha and Numerical
  • Active Listening
  • Medical Knowledge
  • Telephone etiquette skills
  • Use time management skills to prioritize responsibilities and meet deadlines
  • Multi-task responsibilities when possible

Physicalskills

  • Teamwork
  • Problem Solving
  • Communication
  • Adaptability
  • Critical thinking
  • Working with my hands.
  • Work with a variety of hand tools.
  • Able to stand for long periods.
  • Able to lift 20 pounds

Timeline

Patient Access Representative

Renown Heath Regional Hospital
09.2021 - 12.2022

Front Desk Admin/Kennel Resort Attendant

A Doggies Dream
06.2018 - 09.2021

Picker/Packer

Amazon Warehouse
03.2017 - 12.2018

Cake Decorator/Bakery Clerk

Safeway
01.2015 - 02.2017

Janitorial

ABM Levi's stadium
01.2014 - 12.2014

Certificate - Work Studies Training

Work2Future Foundation

High School Diploma -

Independence High School

Completed Recognition of Outstanding Effort and Achievement - Auto Truck Mechanic

Central County Occupational Center/Program

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Rebecca Mendoza