Rebecca Moore
Lewis Center,OH
Summary
Dynamic and results-oriented professional with a proven track record at Walgreens, adept in inventory management and exceptional customer service. Skilled in training employees and enhancing team motivation, I excel in creating efficient, welcoming environments for both customers and staff. My approach has consistently improved customer satisfaction and operational accuracy.
Overview
7
7
years of professional experience
Work History
Shift Lead
Walgreens
04.2022 - Current
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Enforced company policies and regulations with employees.
- Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
Customer Service Associate
Walgreens
02.2018 - 04.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Server
Corner Bakery Cafe
10.2017 - 02.2018
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
High School Diploma -
Olentangy Orange High School
Lewis Center, OH05-2019
Skills
- Customer service focus
- Employee training
- Team motivation
- Work delegation
- Inventory management
- Inventory counts
Timeline
Shift Lead
Walgreens
04.2022 - Current
Customer Service Associate
Walgreens
02.2018 - 04.2022
Server
Corner Bakery Cafe
10.2017 - 02.2018
High School Diploma -
Olentangy Orange High School
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