Rebecca Morado
Chicago,IL
Summary
Attentive Patient Service Representative skilled in managing patient charts, processing payments and scheduling procedures. Detailed team player with strengths in communication, customer service and multitasking.
Flexible hard worker ready to learn and contribute to team success.
Compassionate Patient Service Representative known for high productivity and efficient task completion. Skilled in patient scheduling, record keeping, and front desk management. Excels in communication, empathy, and problem-solving to enhance patient satisfaction and support healthcare team efficiency.
Overview
4
4
years of professional experience
Work History
Patient Service Representative
Ascension Orthopedic Medical Group
Chicago, Illinois
09.2023 - Current
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Coordinated with clinical staff to manage patient flow, reducing wait times and improving satisfaction.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Explained policies, procedures and services to patients.
- Obtained informed consent and payment documentation from patients and filed in system.
- Scanned documents into electronic health record system as needed.
- Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
- Processed referrals from primary care physicians to specialists for further treatment or evaluation.
Front Desk Receptionist
Fresenius Medical Center
Melrose Park, Illinois
06.2021 - 04.2023
- Provided administrative support including photocopying, faxing, and filing.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Handled incoming and outgoing mail and packages.
- Greeted customers warmly and made them feel welcome.
- Composed and prepared routine correspondence, letters and reports with job-related software.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Greeted customers, answered general questions and directed to appropriate locations.
- Scheduled and confirmed appointments for clients and staff.
Education
High School Diploma -
Edwin G. Foreman
Chicago, IL06-1993
Skills
- Recording histories
- Appointment confirmation
- Check-in coordination
- System updates
- Insurance verifying
- Routing lab results
- Onsite tours
- Interpreting physician orders
- Patient greeting
- FLUENT IN Spanish
Timeline
Patient Service Representative
Ascension Orthopedic Medical Group
09.2023 - Current
Front Desk Receptionist
Fresenius Medical Center
06.2021 - 04.2023
High School Diploma -
Edwin G. Foreman