Rebecca Muñoz
Atlanta,GA
Summary
Proven leader with a track record of enhancing team performance and customer satisfaction alongside Ramjit K. Handa and Bin Jiang. Expert in staff training and development, with a knack for project management and fostering teamwork. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Bin Jiang
01.2022 - Current
- Supervised day-to-day operations to meet performance, quality, and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Shift Manager
Ramjit K. Handa
05.2021 - 09.2021
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Education
High School Diploma -
Lakeside High School
3801 Briarcliff Rd NE, Atlanta, GA 3034505.2022
Bachelor of Arts - Sociology
Oglethorpe University
4484 Peachtree Rd NE, Brookhaven, GA 30319 08.2024 - 5 2028
Skills
Customer Relations
Product and service knowledge
Staff Training and Development
Project management abilities
Team Leadership
Teamwork and Collaboration
Work Planning and Prioritization
Accomplishments
- Supervised team of 18 staff members.
- Resolved product issue through consumer testing.
- Achieved a well-trained staff by completing successful training with accuracy and efficiency.
- Became Corp Cadet at the Salvation Army.
- Began to Mentor with genuine intent to our teens at the Salvation Army
- Planned an entire church service at the Salvation Army.
- Became choreographer for the music and arts program at the Salvation Army. (2019-2021)
Affiliations
- Affiliation with the Salvation Army
Languages
Spanish
Native or Bilingual
Timeline
Bachelor of Arts - Sociology
Oglethorpe University
08.2024 - 5 2028
Assistant Manager
Bin Jiang
01.2022 - Current
Shift Manager
Ramjit K. Handa
05.2021 - 09.2021
High School Diploma -
Lakeside High School
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