Rebecca Napier
Chavies,Kentucky
Overview
8
8
years of professional experience
Work History
Head Cashier
Save-A-Lot
08.2023 - 02.2024
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Streamlined the checkout process for improved customer experience and reduced wait times.
- Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
Dishwasher
Huddle House
06.2023 - 07.2023
- Enhanced kitchen efficiency by maintaining a clean and organized workspace for fellow staff members.
- Reduced dish breakage by carefully handling delicate items during the washing process.
- Ensured consistent cleanliness by adhering to strict sanitation procedures for all dishes, utensils, and equipment.
- Supported overall restaurant operations by promptly restocking clean dishes and utensils in designated areas.
Customer Service Representative
Intuit
11.2020 - 05.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Crew Member
Hillside Theater
07.2016 - 09.2018
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
Education
High School Diploma -
Buckhorn High School
Buckhorn, KY05.1997
Skills
- Training and coaching
- Transaction Management
- Customer Service Management
Timeline
Head Cashier
Save-A-Lot
08.2023 - 02.2024
Dishwasher
Huddle House
06.2023 - 07.2023
Customer Service Representative
Intuit
11.2020 - 05.2021
Crew Member
Hillside Theater
07.2016 - 09.2018
High School Diploma -
Buckhorn High School