Rebecca Nieves
Darien,CT
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Patient Services Coordinator
Stamford Hospital
Stamford
05.2024 - Current
- Answered questions from patients regarding their accounts and billing inquiries.
- Performed data entry into electronic health record system.
- Facilitated communication between clinical staff members to ensure continuity of care.
- Updated patient demographic information as needed in EHR system.
- Balanced and reconciled cash drawer daily to maintain department's financial accuracy.
- Verified demographics and insurance information to register patients in computer system.
- Obtained necessary signatures for privacy laws and consent for treatment.
Administrative Assistant
AFC Urgent Care
Stamford, CT
01.2018 - 03.2024
- Took messages from patients and relayed to the appropriate staff.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Informed patients of financial responsibilities prior to rendering services.
- Entered patient information including insurance, demographic and health history into the system to ensure that all records were up-to-date
- Straightened up the waiting room so that it remained neat and organized.
- Pleasantly greeted each patient and offered the desk sheet for easy sign-in
- Processed patient payments and scanned identification and insurance cards.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Tracked and submitted employee timesheets to prepare for payroll processing.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Assisted with payroll preparation and entered data into cumulative payroll document.
- Daily and weekly review of charts, closing out payment batches, weekly deposits.
- Directed customer communication to appropriate department personnel.
- Responded effectively to sensitive inquiries or complaints.
- Managed inventory to ensure all supplies were in stock.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
Front Office Receptionist
Northwell Health
Stamford, CT
11.2019 - 08.2020
- Greet incoming patients and verify paperwork to manage smooth intake processes.
- Support administrative and healthcare staff with skilled clerical assistance such as ordering supplies and organizing office inventories.
- Interviewed patients to collect medical information and insurance details.
- Entered patient information including insurance, demographic and health history into the system to ensure that all records were up-to-date
- Set up appointments for physician visits and procedures using calendar software.
Medical Secretary
Boston Children’s Health Physicians
Hawthorne, NY
04.2019 - 10.2019
- Managed physician calendar, including scheduling patient appointments and procedures.
- Updated patient financial information to ensure accuracy.
- Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence.
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services in busy pediatrics office with twenty four providers.
- Addressed, documented, and responded to incoming and outgoing calls and correspondence.
- Created and maintained accurate and confidential patient files.
Education
Bachelor of Science - Healthcare Administration
University of Bridgeport
Bridgeport, CT05.2019
Skills
- Confidential document control
- Administrative skills
- Data entry
- MS Word, Excel, and Outlook
- Appointment Scheduling
- Insurance Verification
- Spanish Fluency
- Insurance Billing
- EMR
Timeline
Patient Services Coordinator
Stamford Hospital
05.2024 - Current
Front Office Receptionist
Northwell Health
11.2019 - 08.2020
Medical Secretary
Boston Children’s Health Physicians
04.2019 - 10.2019
Administrative Assistant
AFC Urgent Care
01.2018 - 03.2024
Bachelor of Science - Healthcare Administration
University of Bridgeport