Rebecca Normandeau

• Provided accurate information about products and services to customers.
• Provided exceptional customer service to ensure customer satisfaction.
• Developed positive relationships with customers through friendly interactions.
• Maintained detailed records of customer interactions, transactions and comments for future reference.
• Developed strong relationships with customers by providing personalized assistance and support.
• Maintained a high level of professionalism when dealing with difficult customers.
• Resolved customer complaints promptly and efficiently.
• Answered customer inquiries via phone, email, and chat.
• Answered customer inquiries and provided accurate information regarding products and services.
• Trained new Customer Service Representatives on company policies, procedures, and best practices.
• Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
• Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.

+ Worked full time. Monday thru Friday ( 8:00 to 5:00)

When overtime was necessary I was always available to work what was needed to complete any job.