Rebecca Orozco
Avondale,Arizona
Summary
Experienced social worker known for efficient crisis intervention and maintaining client confidentiality. Strong ability to facilitate communication between clients and service providers, promoting informed decisions and effective resource navigation.
Overview
1
1
Language
1
1
Certification
7
7
years of professional experience
Work History
Social Worker
Maximus Call Center
Phoenix, AZ
01.2011 - 12.2012
- Provided crisis intervention support, ensuring timely responses to urgent client situations.
- Conducted assessments to determine client needs and develop tailored service plans.
- Facilitated communication between clients and service providers to enhance access to resources.
- Documented client progress and maintained accurate case records in compliance with standards.
- Educated clients on available services, fostering informed decision-making regarding their care options.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Supported clients and families with empathy and compassion during difficult times.
- Assisted clients with navigating and accessing social services such as housing and medical care.
Customer Service Representative
ETelecare Global Solutions
Phoenix, AZ
03.2006 - 04.2008
- Managed customer inquiries, resolving issues efficiently and enhancing overall satisfaction.
- Processed orders and returns, ensuring accuracy and timely completion of transactions.
- Collaborated with team members to improve communication and service delivery processes.
- Assisted in training new representatives, sharing best practices for effective customer interaction.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved escalated customer issues, restoring confidence in the company's commitment to service excellence.
Education
Associate of Business Administration - Business Management
Arizona Institute Of Business Technology
Phoenix, AZ01-2000
Skills
- Fluent in Spanish
- Client advocacy
- Family case management
- Case documentation
- Client confidentiality
- Social services
- Crisis intervention
- Conflict resolution
- Efficient under pressure
- Compassionate
Certification
Certified in Social Work and in Business Management
Languages
Spanish
Native or Bilingual
Timeline
Social Worker
Maximus Call Center
01.2011 - 12.2012
Customer Service Representative
ETelecare Global Solutions
03.2006 - 04.2008
Associate of Business Administration - Business Management
Arizona Institute Of Business Technology