Michael Gould
262-994-1811
Clarksville,IN
Summary
Seasoned Operations Manager and talented leader with 14 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
14
14
years of professional experience
3
3
years of post-secondary education
Work History
Operations Manager
Crescent Electric Supply
Jeffersonville, IN
05.2020 - 12.2024
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
- Managed team of 40 employees, ensuring high productivity and quality standards were met.
- Recruited, interviewed, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Monitored employee productivity to provide constructive feedback, identify areas of improvement and coach as needed.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Oversaw inventory management, ensuring adequate stock levels and reducing waste.
- Led weekly team meetings to discuss progress, address issues, and plan future actions.
Sales/Foreman
Tower Energy Partners
Racine, WI
08.2013 - 05.2020
- Reviewed project details to specify correct materials and equipment for job sites.
- Checked equipment to determine if maintenance was required.
- Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
- Inspected completed work to verify quality standards and compliance with criteria.
- Developed leads and sales opportunities and followed through with defined sales plan.
- Assisted the team with lighting upgrade installations.
Manager Director
Sapphire International LLC
St. Thomas USVI, 00802
09.2006 - 07.2013
- Sold, scheduled and installed tropical waterproofing for roofs and cisterns.
- Streamlined the business from strictly a roofing company into solar integration and energy efficient lighting.
- Managed 8 direct reports to ensure safe working conditions as well as timely completion of projects.
- Close oversight of inventory levels and shipments that needed to clear customs.
- Spearheaded site surveys to gather information to generate cost analysis reports and ROA's for customers.
- Cross-trained existing employees to maximize team agility and performance.
Education
Associate of Science - Criminal Justice
01.2003 - 12.2005
Skills
- Employee training
- Inventory management
- RF Scanners
- Inbound/Receiving
- Outbound
- Data analysis
- Unsurpassed work ethic
- Supply chain logistics
- Performance evaluation
- KPI tracking
Timeline
Operations Manager - Crescent Electric Supply
05.2020 - 12.2024
Sales/Foreman - Tower Energy Partners
08.2013 - 05.2020
Manager Director - Sapphire International LLC
09.2006 - 07.2013
Gateway Technical College - Associate of Science, Criminal Justice
01.2003 - 12.2005
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