Rebecca Perkins
Mayfield,KY
Summary
Results-driven Store Manager with proven success in customer service management, team leadership, and store merchandising. Committed to enhancing customer experiences and driving sales through effective team training and strategic inventory management.
Overview
26
26
years of professional experience
Work History
Store Manager
Cato Fashions
Mayfield, KY
07.2024 - Current
- Led daily store operations to ensure efficient workflow and customer satisfaction.
- Trained and supervised staff to maintain high service standards and product knowledge.
- Managed inventory levels and organized stockrooms for optimal product availability.
- Developed visual merchandising strategies to enhance store presentation and appeal.
- Handled customer inquiries and resolved issues to maintain a positive shopping experience.
- Ensured compliance with company policies and procedures in all operational activities.
- Conducted recruitment and training for new employees to enhance team performance.
- Resolved customer complaints in a timely manner.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Identified opportunities for cost savings through waste reduction initiatives.
Retail Keyholder
Sunglass Hut
Paducah, Kentucky
10.2023 - 07.2024
- Assisted customers with product selection and provided personalized recommendations.
- Managed cash register operations and processed customer transactions efficiently.
- Organized merchandise displays to enhance product visibility and appeal.
- Ensured store cleanliness and maintained an inviting shopping environment.
- Addressed customer inquiries and resolved issues to ensure satisfaction.
- Assisted with training new employees on company policies, procedures, and guidelines.
- Inspected merchandise prior to stocking shelves or displays to ensure quality control standards were met.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
Alterations Specialist
David's Bridal
Paducah, KY
04.2021 - 06.2023
- Tailored bridal gowns to meet client specifications and enhance fit.
- Collaborated with stylists to ensure seamless alterations for various dresses.
- Utilized sewing machines and tools to execute precise alterations efficiently.
- Communicated with clients to discuss alteration needs and preferences.
- Inspected garments for quality assurance before final fittings and delivery.
- Repaired tears in fabric or replaced sections of material when necessary.
- Hand-sewed delicate fabrics with great attention to detail.
- Consulted with customers on the best alteration options for their clothing items.
- Altered dresses, skirts, pants, jackets, blazers, coats and other items.
- Measured clients for accurate sizing of clothing alterations.
Store Manager
Super cell
Mayfield, KY
01.2007 - 04.2010
- Managed inventory levels and organized stockrooms for optimal product availability.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Demonstrated product features and benefits to enhance customer understanding.
- Conducted sales transactions accurately using point-of-sale systems.
- Provided technical support to customers with existing devices and troubleshooted issues they were having.
- Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
- Verified customer's identity before activating new devices.
- Followed up with customers after purchase to ensure satisfaction with product and service received.
Customer Service Manager
Walmart
Mayfield, KY
08.2000 - 12.2007
- Resolved customer inquiries and complaints with professionalism and care.
- Assisted cashiers with resolving customer complaints and inquiries.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Processed refunds and exchanges according to company policy.
- Trained new cashiers on register procedures and company policies.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Answered customer questions and provided store information.
- Assisted customers with locating items within the store when requested.
- Implemented best practices for cleanliness and organization at checkout areas.
- Scanned, priced, and bagged customer groceries quickly to keep lines moving.
- Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
- Monitored cashier performance, providing feedback as needed.
- Developed strong working relationships with team members to foster collaboration.
- Recognized potential theft or fraud attempts by monitoring suspicious behavior.
Education
Graves County High
Mayfield, KySkills
- Customer service operations
- Sales expertise
- Store merchandising
- Loss prevention procedures
- Team leadership and coaching
- Employee retention strategies
- Customer relations
- Reliable
Timeline
Store Manager
Cato Fashions
07.2024 - Current
Retail Keyholder
Sunglass Hut
10.2023 - 07.2024
Alterations Specialist
David's Bridal
04.2021 - 06.2023
Store Manager
Super cell
01.2007 - 04.2010
Customer Service Manager
Walmart
08.2000 - 12.2007
Graves County High