Rebecca Phillips
Sacramento,CA
Summary
Punctual and honest with solid background in caregiving, cleaning/sanitation, cashier and customer service environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Cashier
Shell Gas Station
Roseville, CA
10.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Call Center Representative
KIA
Roseville, CA
06.2022 - 05.2023
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
Area Manager
Clean and Coat Cleaning
Sacramento, CA
01.2021 - 01.2024
- Collaborated with team members to complete large-scale cleaning projects within tight deadlines.
- Safeguarded property integrity by careful handling of client belongings during the cleaning process.
- Adhered to safety guidelines when using hazardous materials, ensuring a secure work environment for all staff members.
- Swept floors, removed debris and returned equipment to proper areas at end of each shift.
- Assisted in training new team members on company protocols and best practices for exceptional service delivery.
- Performed deep-cleaning tasks for optimal sanitation levels in high-traffic areas.
- Provided excellent service by addressing client concerns promptly and professionally.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Worked alongside other cleaners to complete jobs in corporate office buildings.
CSR - Customer Service Representative
Advanced Call Center Technologies, LLC/ Bank of America
07.2017 - 04.2018
- Handled inbound calls daily
- Handled customer inquiries regarding their accounts
- Filed disputes for customers
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
- Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
Caregiver
NorCal Individual Care, Inc
06.2019 - 02.2021
- Assisted patient with making them doctors appointments
- Assisted patient in daily household chores
- Prepared meals for patient daily
- Cleaned homes and organized personal belongings
- Washed laundry and helped put it away
- Assisted with personal care such as dressing, bathing, brushing their hair/teeth, medications etc
- Assisted with transportation needs to and from medical appointments and personal errands
Caretaker
IHSS Provider
02.2014 - 02.2022
- Assisted patient in daily household chores
- Prepared meals for patient daily
- Cleaned homes and organized personal belongings
- Washed laundry and helped put it away
- Assisted with personal care such as dressing, bathing, brushing their hair/teeth, medications etc
- Assisted with transportation needs to and from medical appointments and personal errands
Crew Member
Wendy’s
05.2012 - 05.2014
- Took customer orders daily
- Handled cash and credit/debit transactions
- Handled food daily
- Whenever customers complained, I would handle the complaints and make things right
Education
Student in Allied Health - Community Healthcare Worker
Sacramento City College
Sacramento, CA05.2023
High school diploma -
Options for Youth
Sacramento, CA10.2011
Skills
- Customer Service
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Cash Handling
- Cleaning and sanitizing
- Reliability and punctuality
- Organizational abilities
- Professionalism and Courtesy
Certification
Adult and Pediatric First Aid/CPR/AED, 04/01/21, 04/01/23
Timeline
Cashier
Shell Gas Station
10.2023 - Current
Call Center Representative
KIA
06.2022 - 05.2023
Area Manager
Clean and Coat Cleaning
01.2021 - 01.2024
Caregiver
NorCal Individual Care, Inc
06.2019 - 02.2021
CSR - Customer Service Representative
Advanced Call Center Technologies, LLC/ Bank of America
07.2017 - 04.2018
Caretaker
IHSS Provider
02.2014 - 02.2022
Crew Member
Wendy’s
05.2012 - 05.2014
High school diploma -
Options for Youth
Student in Allied Health - Community Healthcare Worker
Sacramento City College