Rebecca Portolesi
Cheektowaga,NY
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Account Specialist
State Farm
Cheektowaga, NY
2024 - Current
- Managed incoming call flow to ensure timely and effective communication with clients.
- Developed tailored solutions for clients by assessing their needs and recommending appropriate insurance products.
- Managed client accounts to maintain satisfaction levels through proactive communication and personalized service delivery.
- Coordinated cross-functional teams to streamline processes, improving the overall customer experience and retention rates.
- Analyzed client feedback to implement improvements that enhanced service quality and strengthened relationships with policyholders.
- Led training sessions for new team members, fostering a culture of knowledge sharing and continuous improvement.
- Collaborated with underwriting and claims departments to resolve complex issues swiftly, ensuring timely responses for clients.
- Identified growth opportunities within existing accounts, leveraging insights to propose additional services that met client needs.
Merchandising Team Lead
Sam’s Club
Cheektowaga, NY
2023 - 2024
- Directed merchandising strategies to optimize product placement and enhance customer shopping experiences.
- Analyzed sales trends to inform inventory decisions, maximizing turnover and minimizing stock discrepancies.
- Led cross-functional teams in executing promotional events, driving increased foot traffic and customer engagement.
- Implemented visual merchandising standards that elevated store presentation and improved overall brand perception.
- Championed initiatives that reduced shrinkage rates through proactive inventory management practices and staff training sessions.
- Oversaw daily stocking of over 100 pallets of merchandise, ensuring optimal inventory management.
Assistant Manager
Michael’s Arts & Crafts
Amherst, NY
01.2014 - 01.2023
- Directed daily store operations for a multi-million dollar craft store, optimizing team performance and enhancing customer service experiences through effective leadership.
- Championed employee training initiatives, fostering a knowledgeable workforce that improved overall service standards significantly.
- Managed conflict resolution processes effectively, addressing customer concerns promptly while maintaining positive brand perception and loyalty.
- Developed team schedules that balanced operational needs with employee well-being, promoting a supportive work environment for all staff members.
Department Manager
Home Depot
Hamburg, NY
01.2011 - 01.2014
- Mentored employees in performance improvement strategies, cultivating a knowledgeable workforce committed to excellence.
- Enhanced visual merchandising standards, elevating store presentation and reinforcing brand identity among shoppers.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Coordinated cross-departmental workshops focusing on professional growth, fostering a culture of collaboration and innovation.
Store Manager
Lutz Mobil
Hamburg, NY
01.2008 - 01.2011
- Managed daily gas station operations, optimizing team performance and enhancing customer service experiences effectively.
- Coordinated inventory management processes, reducing stock discrepancies and ensuring product availability for customers consistently.
- Implemented safety protocols and compliance measures, promoting a secure environment for both employees and customers.
- Cultivated strong relationships with vendors, negotiating favorable contracts that maximized profitability for the gas station.
- Oversaw financial transactions and reporting procedures, ensuring accurate record-keeping and adherence to regulatory requirements promptly.
- Conducted regular inspections of facilities to proactively identify potential hazards or repair needs.
Custom Framer/Lead Sales Associate
Michael’s Arts & Crafts
01.2005 - 01.2008
- Crafted custom framing solutions tailored to individual customer preferences, enhancing their artwork presentation and protection.
- Guided customers through the selection process, offering expert advice on materials and design aesthetics.
- Implemented efficient workflow processes for framing orders, reducing turnaround times while maintaining quality standards.
- Trained new team members in framing techniques and customer service best practices, ensuring consistency in service delivery.
- Developed visual displays that highlighted custom framing options, attracting customer interest and driving sales growth.
- Managed inventory of framing materials, optimizing stock levels to meet demand without excess waste or shortages.
River Guide/Camp Facilitator/Photographer
Whitewater Express & Rolling Thunder
01.2001 - 01.2005
Travel Agent
800 Travel Systems (Lowairfare.com)
01.2000 - 01.2005
Education
Diploma -
Chamberlain High School
Tampa, FL01-2000
Skills
- Customer engagement
- CRM software
- Decision-making
- Team building
- Problem-solving
- Order processing
Certification
- Licensed Property and Casualty Broker - Since 2024
- Licensed Life Insurance Broker - Since 2024
Timeline
Assistant Manager
Michael’s Arts & Crafts
01.2014 - 01.2023
Department Manager
Home Depot
01.2011 - 01.2014
Store Manager
Lutz Mobil
01.2008 - 01.2011
Custom Framer/Lead Sales Associate
Michael’s Arts & Crafts
01.2005 - 01.2008
River Guide/Camp Facilitator/Photographer
Whitewater Express & Rolling Thunder
01.2001 - 01.2005
Travel Agent
800 Travel Systems (Lowairfare.com)
01.2000 - 01.2005
Account Specialist
State Farm
2024 - Current
Merchandising Team Lead
Sam’s Club
2023 - 2024
Diploma -
Chamberlain High School