Rebecca Previc
Laurel,MD
Summary
Dedicated professional with proven performance in management, leadership and communication. Detail-oriented in problem-solving and planning. Ready to make an immediate contribution to your organization.
Overview
25
25
years of professional experience
Work History
Store Manager
Party City
Wheaton, MD
02.2023 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Store Director
At Home
Glenarden, MD
07.2022 - 02.2023
- Addressed employee issues, performed corrective actions and terminated employment when necessary
- Stocked and organized products in storage spaces and retail shelves
- Scheduled maintenance and repairs on company equipment to streamline workflow and prevent malfunctions
- Created and distributed training materials and programs to staff members
- Coordinated employee schedules according to availability and made staffing adjustments to cover shifts
- Arranged store cleanings and renovations during periods of low customer traffic
- Solved problems and resolved conflicts for team members and customers
- Interviewed and hired prospective employees according to team needs
- Implemented loss prevention strategies, alleviating shrink
- Prepared staff work schedules and assigned specific duties
- Reviewed financial statements, sales or activity reports, and other performance data to measure productivity
- Planned store layouts or designed displays
Store Manager
At Home
Glenarden, MD
02.2021 - 07.2022
- Implemented loss prevention strategies, alleviating shrink
- Arranged store cleanings and renovations during periods of low customer traffic
- Evaluated customer feedback and complaints to locate weaknesses and improve service
- Created and distributed training materials and programs to staff members
- Interviewed and hired prospective employees according to team needs
- Coordinated employee schedules according to availability and made staffing adjustments to cover shifts
- Stocked and organized products in storage spaces and retail shelves
- Solved problems and resolved conflicts for team members and customers
- Prepared staff work schedules and assigned specific duties
Store Manager
Bed Bath & Beyond
Hilliard, OH
05.2018 - 12.2020
- Implemented loss prevention strategies, alleviating shrink
- Analyzed sales numbers and performance metrics to locate deficits and implement process improvements
- Interviewed and hired prospective employees according to team needs
- Evaluated customer feedback and complaints to locate weaknesses and improve service
- Created and distributed training materials and programs to staff members
- Stocked and organized products in storage spaces and retail shelves
- Addressed employee issues, performed corrective actions and terminated employment when necessary
- Solved problems and resolved conflicts for team members and customers
- Tracked store inventory and ordered new products to prevent shortages
- Scheduled maintenance and repairs on company equipment to streamline workflow and prevent malfunctions
- Prepared staff work schedules and assigned specific duties
- Planned store layouts or designed displays
Assistant Manager
Bed Bath & Beyond
Hilliard, OH
02.2006 - 05.2018
- Utilized knowledge of company products and services to make recommendations and up-sell items according to customer needs
- Resolved customer complaints and handled refunds and returns to promote satisfaction
- Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties
- Coordinated employee schedules according to staff availability and processed time-off requests
- Tracked store inventories and replenished products according to demand
- Reported customer and employee accidents, injuries and concerns for supervisor review
- Organized company merchandise and displays to increase brand awareness and product sales
- Created weekly schedules based on predicted staffing needs, budgets and employee requests
- Led and directed team members on effective methods, operations and procedures
Assistant Manager
KMart
Reynoldsburg, OH
09.1999 - 01.2006
- Resolved customer complaints and handled refunds and returns to promote satisfaction
- Assisted with new employee training and conducted performance reviews to track overall progress
- Tracked store inventories and replenished products according to demand
- Organized company merchandise and displays to increase brand awareness and product sales
- Led and directed team members on effective methods, operations and procedures
- Conducted quality, timely performance feedback and performance appraisals
- Oversaw personnel to maintain adequate staffing and minimize overtime
Education
BACHELOR OF SCIENCE (B.S.) - MATHEMATICS
Allegheny College
Meadville, PA05.1999
Skills
- Store Merchandising
- Customer Service
- Payroll Management
- Retail Management
- Multitasking And Organization
- Store Layouts
Timeline
Store Manager
Party City
02.2023 - Current
Store Director
At Home
07.2022 - 02.2023
Store Manager
At Home
02.2021 - 07.2022
Store Manager
Bed Bath & Beyond
05.2018 - 12.2020
Assistant Manager
Bed Bath & Beyond
02.2006 - 05.2018
Assistant Manager
KMart
09.1999 - 01.2006
BACHELOR OF SCIENCE (B.S.) - MATHEMATICS
Allegheny College