Attention to Detail
Rebecca Pritzl
SSO Coordinated Entry Specialist
Kenosha,WI
Summary
Organized Coordinated Entry Specialist professional bringing a proven history of data management within HMIS, working with clients experiencing homelessness, living with a disability, crisis response and connection to community supports and resources. Focused and effective as demonstrated over 15 years in related roles. Solid foundation of knowledge in working within homeless community, understanding community resources, development of positive relationships within the community with a drive to continue lerning a diverse and dynamic skill set.
Overview
29
29
years of professional experience
5
5
years of post-secondary education
Work History
KYF Transitional Housing Program Manager
Kenosha Human Development Services
Kenosha, WI
2006 - 2009
- Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
- Case work with single homeless individuals, connecting to community resources and supports.
- Assist participants in obtaining income and identify own housing.
Program Manager
Brotoloc Health Care System
Milwaukee, WI
02.2001 - 2009
- Standardized processes, evaluated programs and conducted performance reviews with eye toward continuous improvement for organization.
- Created and presented data using MS Excel spreadsheets and other MS Office tools.
- Monitored progress of programs, using and applying programming documents, program directives, funding documents and other program material.
- Development, training and implementation with program staff team of each client individual plan including any behavioral plans, documentation, monthly reports, data evaluation, relationship development with funding placement agencies and their guardians.
- Supervised 2 - 4 group home programs, including 12 - 18 clients and up to 35 employees.
- Managed schedules, hiring, training and terminations for programs, including maintaining budget for each respective program.
Coordinated Entry Specialist
Kenosha Human Development Services
Kenosha, WI
03.2017 - Current
- Corrected data entry errors to prevent later issues such as duplication or data degradation and communicate errors to partner agencies.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
- Secured supportive documentation for homelessness and disability determination.
- Identify households on priority list next to be offered programming.
- Assist with completing housing applications, intake for subsidized housing, and lease or rental agreements.
- Knowledge of Fair Market rent, HUD regulations, and HQS Certified.
- Chair Case Conference meetings for Kenosha Coalition.
- Participate in Balance of State Coordinated Entry Committee, Chair the Outreach team and participate in Marketing and Assessment teams.
- Train agencies that participate in Kenosha Coalition coordinated entry.
- Manage the coordinated entry priority list.
Adult Crisis Worker
Kenosha Human Development Services
Kenosha, WI
06.2006 - Current
- Performed verbal de-escalation to resolve crises.
- Supported clients in developing coping skills.
- Triaged and responded to telephone mental health crisis intervention.
- Conducted follow-ups with clients to determine need for extended assistance.
- Documented all client interactions and interventions.
- Used skills such as active listening and collaborative problem-solving daily to connect with clients and address concerns.
- Evaluated risk to client or others by gathering information and conducting assessments.
- Built safety plans to lower risk of crisis and intervened in specific manners outlined by procedures.
- Counseled and helped to stabilize consumers and caregivers in crisis situations.
- Collaborated with counselors, physicians and nurses to plan or coordinate treatment, drawing on social work experience and patient needs.
PATH Case Worker
Kenosha Human Development Services
Kenosha, WI
08.2012 - 03.2017
- Maintained high level of confidentiality in all client cases, following guidelines and recommendations.
- Assessed needs of each client and recommended appropriate services and resources.
- Created service plan meeting each client's individualized needs.
- Recorded case notes and performed follow-up documentation for clients.
- Performed case management functions, including discharge planning, connection to emergency shelter and assist with identifying housing options.
- Worked with adults diagnosed with a significant mental health while homeless and connected to mental health with long-term case management supports.
- Planned meetings for veterans to find treatment, form community and have support.
Program Manager
Creative Health Care Solutions
Waukesha, WI
2009 - 08.2012
- Standardized processes, evaluated programs and conducted performance reviews with eye toward continuous improvement for organization.
- Created and presented data using MS Excel spreadsheets and other MS Office tools.
- Monitored progress of programs, using and applying programming documents, program directives, funding documents and other program material.
- Resolved problems and provided solutions to customers by communicating requirements to subordinates.
- Coached team members on group home staffing strategies, policy updates and performance improvement plans to accomplish challenging goals.
- Built cohesive teams and devised clear, actionable plans to meet program goals.
- Addressed and resolved technical, financial and operational concerns by working with team members and directors.
- Assessed performance and scheduled cost control while maintaining contractual and internal performance requirements.
- Monitored specific programs' adherence to established schedules and operating budgets.
Education
Bachelor of Science - Business Management
University of Phoenix
Tempe, AZ 01.2007 - 11.2011
Skills
Decision Making
Document Management and Storage
Multitasking and Prioritization
Service-Oriented
Workflow Management
Project Management
Written and Verbal Communication
Data Management
Self-Starter
Training
Training received through professional career: HMIS (WISP and Clarity), coordinated entry assessment including VISPDAT, Housing Quality Standards certification, alcohol and other drug assessment, suicide assessment, client rights, crisis management including de-escalation, trauma informed care, motivational interviewing, and KHDS teach family model.
Timeline
Coordinated Entry Specialist
Kenosha Human Development Services
03.2017 - Current
PATH Case Worker
Kenosha Human Development Services
08.2012 - 03.2017
Bachelor of Science - Business Management
University of Phoenix
01.2007 - 11.2011
Adult Crisis Worker
Kenosha Human Development Services
06.2006 - Current
Program Manager
Brotoloc Health Care System
02.2001 - 2009
KYF Transitional Housing Program Manager
Kenosha Human Development Services
2006 - 2009
Program Manager
Creative Health Care Solutions
2009 - 08.2012
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