Rebecca Ramirez
Columbus,GA
Summary
Highly personable and skilled in customer service, with background as Host, server, and expo runner in restaurants settings. Possess strong organizational skills to manage reservations and seating arrangements efficiently. Known for creating welcoming atmosphere for guests and addressing needs promptly, resulting in improved customer satisfaction. Proven ability to work effectively under pressure while maintaining smooth operation of front-of-house and back-of-house activities.
Overview
3
3
years of professional experience
Work History
Host
Cheddar's Scratch Kitchen
Columbus, GA
06.2022 - Current
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Coordinated dining room staff workflow to foster prompt and courteous service.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Distributed menus to guests, led to tables and gave initial information about service staff or specials.
- Built positive relationships with other front-of-house and kitchen staff.
Server
The Market Place - Downtown
Columbus, GA
05.2024 - 08.2025
- Operated POS terminals to input orders, split bills and calculate totals.
- Assisted in training new servers.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Ensured all dishes were served at the correct temperature and presentation.
- Assisted in training new staff members on restaurant operations and procedures.
- Worked closely with chefs to understand menu items, specials, and ingredient details.
Expo Runner
Lopez Islander Resort
Seattle, WA
06.2023 - 08.2025
- Prepared setups, including setting out chairs, tables, and other furniture.
- Provided light janitorial services such as sweeping floors, emptying trash cans, and wiping down surfaces as needed.
- Garnished dishes and beverages to serve visually appealing menu items.
- Replenished water glasses, bread baskets, condiments and other necessities during meal service.
- Provided exceptional customer service, responding promptly to requests and concerns.
Education
High School Diploma -
Jordan Vocational High School
Columbus, GA05-2023
Bachelor of Science - Nursing
Columbus State University
Columbus, GA05-2027
Skills
- Telephone reception
- Menu management
- Food allergy awareness
- Task prioritization
- Menu board art
- Table vacancy management
- Adaptable to change
- Front of house organization
Timeline
Server
The Market Place - Downtown
05.2024 - 08.2025
Expo Runner
Lopez Islander Resort
06.2023 - 08.2025
Host
Cheddar's Scratch Kitchen
06.2022 - Current
High School Diploma -
Jordan Vocational High School
Bachelor of Science - Nursing
Columbus State University
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