Rebecca Reed

• Provided compliant, patient-focused service by verifying state ID and medical cards, importing new patients into the POS system, and recommending products based on medical needs, preferences, and budget.
• Maintained full compliance with cannabis laws, including legal purchase limits and store procedures.
• Managed product intake, vendor payments, and provided inventory control
• Performed store opening and closing duties.

Achievement

Successfully supported four locations in mandated state tracking system, Metrc

• Responsible for daily store operations, including opening/closing, safe counts, ATM refills, and nightly inventory audits.
• Verified patient eligibility via OMMA and maintained accurate records in Indica POS.
• Assisted patients by recommending products based on medical needs and preferences, ensuring full compliance with cannabis regulations.
• Handled product intake, monthly ordering, batch tracking, and expense reporting.
• Managed pre-packing, labeling, and quality control of flower and pre-rolls. Processed transactions, balanced drawers, and compiled detailed nightly reports on sales, inventory, and compliance.
• Supported curbside, phone, and in-store orders while maintaining accurate product listings and encouraging customer engagement via Weedmaps.

• Managed daily plant care, including watering, pH testing, and weekly nutrient feedings to ensure optimal plant health.
• Performed advanced cultivation techniques such as lollipopping, pruning, defoliation, cloning (hydroponic/aeroponic), and transplanting.
• Handled harvesting, wet/dry trimming, and documented plant data for compliance and quality control.
• Collected test samples for lab analysis.
• Maintained rigorous cleanliness standards through daily, weekly, and monthly sanitation tasks.
• Supported sales efforts by cold-calling past purchasers and contacting dispensaries to promote product lines.

• Delivered exceptional customer service by greeting patients promptly and verifying state ID and medical cards for compliance.
• Entered new patient data into MJ Freeway POS system and maintained accurate records.
• Recommended cannabis products based on patients’ medical needs, preferences, and consumption methods.
• Ensured compliance with all cannabis laws and regulations. Accurately weighed, labeled, and pre-packaged flower; produced and packaged house pre-rolls.
• Handled phone orders, curbside pickups, and promoted customer engagement through Weedmaps reviews.
• Performed cash handling, including giving correct change and balancing drawer at shift end. Maintained cleanliness and restocked inventory regularly.

• Oversaw daily retail operations, including opening procedures, bank deposits, inventory control, and budget management.
• Led and developed store staff through hiring, training, scheduling, and performance evaluation. Weekly one on one with staff to discuss personal performance goals.
• Maintained high sales standards by implementing a consultative selling approach and ensuring customer satisfaction.
• Collaborated with lab management to ensure product quality met company and ANSI standards.
• Handled P&L responsibilities, reporting, AR collections, and safety compliance.
• Maintained a clean, safe, and customer-focused retail environment while controlling inventory and minimizing loss through audit procedures and staff compliance.

Achievements during employment:

• March 2019- May 2019 : Supported the transformation of a Wisconsin store to meet operational benchmarks.
• November 2019: Launched new location in Stillwater

• Therapy Center
• Opened the office, ensured general maintenance, and set up and cleaned prior to all appointments.
• Scheduled appointments for patients.
• Verify insurance and appointments the day before.
• Verified insurance coverage, eligibility, and informed patients of any co-payments or uninsured services.
• Assisting patients with picking out frames and lenses after their exams.
• Heated, shaped and bent plastic and metal frames to adjust eyeglasses for patients.
• Ordering, checking in and dispensing of contact lenses.
• End of day cleaning duties in the office, closing the office, also making sure the books were balanced at the end of the day.

• Oversee employee work from start to finish ensuring the product was in compliance with the company's policies, standard and met all food safety requirements.
• Responsible for scheduling, training, evaluating and discipline for staff.
• Took record of wasted product and cost of labor every hour to ensure low cost.
• Counting down drawers and making deposits.