Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Rebecca Resseman

Spokane

Summary

Experienced with client relationship management, enhancing customer satisfaction through personalized service and strategic account planning. Utilizes negotiation and conflict resolution skills to maintain and renew client contracts, ensuring alignment with business objectives. Track record of leveraging analytical insights to drive client retention and business development.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Real Estate Broker

Kelly Right Real Estate
03.2023 - Current
  • Cultivated lasting relationships with past clients through consistent follow-up contact to support their ongoing real estate needs or concerns.
  • Negotiated favorable contract terms for clients by effectively leveraging market knowledge and strong communication skills.
  • Negotiated real estate contracts to navigate transactions between buyers and sellers.
  • Facilitated successful negotiations between buyers and sellers to reach mutually beneficial agreements in a timely manner.

Veterinary Assistant

Union Animal Hospital
09.2021 - Current
  • Positioned animals for diagnostic imaging such as x-rays and scans.
  • Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
  • Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
  • Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
  • Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
  • Improved client relations through effective communication and education on pet health needs.

Account Manager

Windermere Property Management
09.2015 - 09.2021
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.

Program Manager

Helping Hands
04.2011 - 09.2015
  • Managed and supervised administrative and daily program operations, complying with policies and regulations for at risk youth.
  • Established strong relationships with key stakeholders, ensuring support for program initiatives.
  • Developed strategic plans, setting clear objectives and achievable milestones for the youth.
  • Managed cross-functional teams for successful project completion within deadlines and budgets.
  • Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.

Education

Associate of Applied Science - Criminal Justice

Spokane Community College
Spokane, WA
08-2010

High School Diploma -

Pullman High School
Pullman, WA
06-2007

Skills

  • Management experience
  • Documentation and reporting
  • Teamwork and collaboration
  • Client relations
  • Strategic planning
  • Goal oriented
  • Money Handling
  • Fair Housing Training
  • Account management
  • Customer service
  • Competent computer skills
  • Issue resolution

Accomplishments

  • Real Estate license in Washington State.
  • Fair Housing Training
  • AAS degree in Criminal Justice
  • Trainer Veterunary Assistant in a five Doctor practice

Certification

  • CRB - Certified Real Estate Broker
  • Veterinary Medication Clerk Registration Credential
  • AAS degree in Criminal Justice

Timeline

Real Estate Broker

Kelly Right Real Estate
03.2023 - Current

Veterinary Assistant

Union Animal Hospital
09.2021 - Current

Account Manager

Windermere Property Management
09.2015 - 09.2021

Program Manager

Helping Hands
04.2011 - 09.2015

Associate of Applied Science - Criminal Justice

Spokane Community College

High School Diploma -

Pullman High School

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