Summary
Overview
Work History
Education
Skills
Timeline

Rebecca Seals

Oklahoma City,OK

Summary

Accomplished Head Bartender at Paddock Club, specializing in staff training and supervision, and alcohol safety. Expert in enhancing service quality through attentive service and strong communication, significantly improving customer satisfaction. Proficient in cash handling and basic accounting, ensuring accurate financial transactions. Demonstrated excellence in maintaining high quality control standards and solving complex problems efficiently.

Overview

19
19
years of professional experience

Work History

Head Bartender

Paddock Club
08.2015 - Current
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

Customer Service Representative Trainer

IRT
09.2005 - 05.2010
  • Developed customized training materials tailored to individual learning needs, ensuring a higher retention rate among trainees.
  • Reduced employee turnover rate through the implementation of comprehensive training programs for new hires.
  • Facilitated role-playing scenarios and group discussions to simulate real-life customer interactions, enhancing trainee preparedness for live service situations.
  • Mentored underperforming employees, leading to improved performance and meeting company targets consistently.

Education

Associates - Criminal Justice

Penn Foster College, Scottsdale, AZ
06.2024

I also have certificates in psychology, sociology, and mental health

Skills

  • Staff Training and Supervision
  • Alcohol Safety Knowledge
  • Attentive service
  • Cash handling expertise
  • Strong Communication Skills
  • Quality Control Standards
  • Complex Problem-Solving
  • Basic accounting

Timeline

Head Bartender - Paddock Club
08.2015 - Current
Customer Service Representative Trainer - IRT
09.2005 - 05.2010
Penn Foster College - Associates , Criminal Justice

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Rebecca Seals