Rebecca Smith
Houston,TX
Summary
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Shift Leader
Walgreens
Houston, TX
10.2004 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Enforced company policies and regulations with employees.
- Completed cash and credit card transactions accurately using POS software
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly
- Scheduled staff shifts to secure adequate coverage and productive workflows
- Completed daily financial activities and prepared weekly reports for management to inform decision-making
- Conducted regular reviews of operations and identified areas for improvement
- Created and managed project plans, timelines and budgets
- Resets / Revisions done clean neat and organized while done in a timely manner
Personal Banker
First Convenience Bank Of Texas
Houston, TX
12.2003 - 09.2004
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Cross-sold bank products and services to meet customer needs and provide options.
- Promoted financial products by maintaining excellent service offering knowledge.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Processed deposits, withdrawals and ACH transfers accurately.
- Networked to increase client base and encourage existing clients to expand financial portfolios.
- Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
- Responded to customer inquiries regarding new accounts and account services.
- Verified customer identity and reviewed documentation for accuracy.
- Presented new and additional products and services to existing customers.
- Activated new accounts and issued customer identification numbers.
- Provided customers with additional information regarding account services.
- Worked closely with management to strategize sales techniques to increase branch production and customer service
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services
- Cross-sold bank products and services to meet customer needs and provide options
- Processed deposits, withdrawals and ACH transfers accurately
- Processed customer payments and account setup charges
- Interviewed customers to obtain information needed for opening new accounts or renting safe-deposit boxes
- Greeted customers and delivered information about new account processes
- Collected customer information and completed new account forms
Education
Some College (No Degree) - Associates in Education
University of Phoenix- Online Campus
Tempe, AZSkills
- Cash Handling
- Team Leadership
- Staff Development
- Employee Coaching and Mentoring
- Staff Training
- Team Motivation
- Resets / Revisions
Certification
Certified Pharmacy Technician
Certified Caregiver
Certified CPR/ First Aid
Timeline
Shift Leader
Walgreens
10.2004 - Current
Personal Banker
First Convenience Bank Of Texas
12.2003 - 09.2004
Some College (No Degree) - Associates in Education
University of Phoenix- Online Campus