Rebecca Soule
Rush City
Summary
Dynamic and results-driven professional with extensive experience at Menards, excelling in customer service and cash handling. Proven ability to resolve complex issues with patience and empathy, while maintaining attention to detail. Recognized for training new staff and enhancing operational efficiency, ensuring exceptional customer satisfaction.
Overview
10
10
years of professional experience
Work History
Cashier
Menards
08.2023 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained accurate cash drawer, ensuring balance at shift end.
- Assisted in managing inventory by restocking shelves and organizing merchandise displays.
- Trained new cashiers on company policies, procedures, and best practices for customer engagement.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
Assistance Front End Manager
Menards
06.2015 - 08.2023
- Assisted in daily front-end operations, ensuring efficient customer service and support.
- Learned and utilized point-of-sale systems to process transactions accurately.
- Collaborated with team members to maintain a clean and organized workspace.
- Adapted quickly to new procedures and tools, enhancing overall workflow efficiency.
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Maintained strong customer relations and effective customer service standards.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
High School Diploma -
North Branch High School
North Branch, MN06.2011
Skills
- Customer service
- Customer assistance
- Patience and empathy
- Time management skills
- Customer service excellence
- Professionalism and courtesy
- Complex Problem-solving
- Attention to detail
Timeline
Cashier
Menards
08.2023 - Current
Assistance Front End Manager
Menards
06.2015 - 08.2023
High School Diploma -
North Branch High School