Rebecca S. Santiago
San Antonio,TX
Summary
Results-driven Property Management Professional specializing in tenant satisfaction, compliance management, and bilingual communication. Skilled in utilizing property management software and financial tracking to enhance tenant experiences and operational efficiency. Capable of maintaining organizational standards while effectively managing multiple responsibilities.
Overview
24
24
years of professional experience
Work History
Assistant Community Manager
Opportunity Home San Antonio
San Antonio , TX
06.2022 - 02.2025
- Enhanced tenant satisfaction through effective unit showings, streamlined move-in processes, and efficient lease management including renewals and move-outs.
- Coordinated administrative procedures to align with objectives established by boards of directors and senior management.
- Ensured compliance with federal housing re-certification regulations, safeguarding resident eligibility and program integrity.
- Maintained accurate financial records related to organizational expenditures.
Leasing Agent
San Antonio Housing Authority
San Antonio , TX
02.2021 - 06.2022
- Guided tenants through application processes for affordable housing programs, enhancing understanding and accessibility.
- Demonstrated professionalism in resolving difficult situations with customers, fostering positive relationships.
- Proficient in property management software systems Yardi and Blue Moon.
- Achieved 100% compliance with Fair Housing regulations, ensuring equitable treatment and legal adherence.
Administrative Assistant
Brackenridge Public School
San Antonio , TX
10.2018 - 01.2021
- Managed scheduling for staff meetings and school events to ensure efficient use of time and resources.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Handled and submitted employee timesheets weekly, contributing to accurate payroll processing.
- Coordinated club functions across campus to foster student engagement and community involvement.
PBX Operator/Receptionist
Ancira Winton Chevrolet
San Antonio , TX
03.2001 - 02.2004
- Operated multi-line phone systems to streamline call management and enhance customer experience.
- Greeted customers warmly, directing them to appropriate departments to ensure prompt assistance.
- Delivered exceptional customer service during interactions with internal and external customers, fostering positive relationships.
- Sorted and distributed incoming and outgoing mail and packages efficiently.
Education
Palo Alto College
San Antonio, TXSkills
- Tenant relations management
- Property management software
- Compliance management
- Financial tracking
- Administrative support
- Proficient in Microsoft Word, Excel, PowerPoint, Outlook, Publisher and 10-key
- Bilingual in Spanish and English
- Multitasking and organization
Timeline
Assistant Community Manager
Opportunity Home San Antonio
06.2022 - 02.2025
Leasing Agent
San Antonio Housing Authority
02.2021 - 06.2022
Administrative Assistant
Brackenridge Public School
10.2018 - 01.2021
PBX Operator/Receptionist
Ancira Winton Chevrolet
03.2001 - 02.2004
Palo Alto College