Summary
Knowledge And Abilities
Work Preference
Work History
Education
Skills
Timeline
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Rebecca Thomas
Open To Work
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Rebecca Thomas

Katy,Texas

Summary

Detail-oriented administrative professional with extensive experience in healthcare administration. Proven track record in coordinating patient care, managing communications, and improving workflow efficiency. Strong interpersonal skills enhance collaboration with multidisciplinary teams to ensure optimal patient outcomes.

Knowledge And Abilities

  • Ability to work effectively with a team as well as autonomously with accountability
  • Proven ability to meet multiple deadlines and handle numerous projects in a fast paced and changing environment
  • Proactive, innovative and creative in developing solutions and completing assignments
  • Demonstrates a strong sense of urgency and initiative, including keeping tasks and projects organized, and managing team members to ensure work is completed seamlessly and is consistently high quality
  • Looks for ways to improve processes
  • Ability to translate complex concepts into concise oral and written concepts, and a distinctly excellent ability to write, edit, and organize communications documents and other information with clarity
  • Knowledge and ability to make travel arrangements for one or a team of persons
  • Attention to detail
  • Can-do attitude and resourceful
  • Sense of humor and agility to adapt to and lead through change

Work Preference

Desired Job Title

Hospital Unit CoordinatorExecutive AssistantTelecommunications OfficerAdministrative OfficerCustomer Service Representative

Work Type

Part TimeContract Work

Location Preference

RemoteHybrid
Location: Katy, TexasHouston, TX
Open to relocation: No

Important To Me

Company CultureFlexible work hoursWork from home option4-day work week

Work History

Hospital Unit Coordinator

Memorial Hermann Health System
Katy, Texas
07.2023 - Current
  • Coordinated patient scheduling for clinical services and physician appointments.
  • Managed communication between healthcare providers and patients effectively.
  • Developed training materials for new staff on unit protocols and procedures.
  • Facilitated staff meetings to discuss updates, concerns, and patient care strategies.
  • Implemented quality control measures to enhance service delivery within the unit.
  • Kept informed of advances in medicine and computerized diagnostic and treatment equipment.
  • Communicated with healthcare teams to streamline patient admissions and discharges.
  • Maintained accurate medical records and patient information for compliance purposes.
  • Assisted in training new staff on policies and operational procedures.
  • Executed process improvements to optimize workflow efficiency within the unit.
  • Tracked inventory levels and initiated requests for supply replenishment.
  • Acted as a liaison between hospital departments, medical staff, families, and community agencies regarding patient care issues.
  • Provided support and guidance to nursing staff on patient care issues.
  • Oversaw hall occupancy to ensure compliance with regulations and resident safety. and assignments and oversaw compliance with regulations.
  • Facilitated delivery of educational and social programming for residence hall and campus communities.
  • Monitored quality assurance activities within the unit, including chart audits and clinical performance improvement initiatives.
  • Communicated with management to facilitate efficient unit operation.
  • Assisted in the development of unit policies and procedures.
  • Implemented strategies to improve quality outcomes and customer satisfaction levels.
  • Identified opportunities for process improvements within the unit.
  • Performed daily rounds with physicians to monitor patient progress.
  • Interacted with vendors to purchase supplies and equipment needed by the unit.
  • Communicated with patients and medical staff to convey important information and facilitate smooth unit operations.
  • Conducted area meetings to discuss inclusive and intentional programmatic efforts, student concerns and facility issues.
  • Oversaw maintenance of unit supplies to ensure availability for patient care needs. and equipment for medical staff and patient care needs.
  • Reacted promptly to patient call lights to ensure timely assistance and satisfaction. quickly and expedited appropriate follow-through.
  • Conducted unit greetings and orientations for newly admitted and transferred patients.
  • Ensured the cleanliness and organization of the nursing station and patient areas to maintain a safe environment.
  • Managed and updated patient records with attention to confidentiality and accuracy in a fast-paced environment.
  • Answered and directed incoming calls, providing information or taking messages as appropriate for efficient communication.
  • Responded to emergency situations by following hospital protocols and assisting medical staff as needed.
  • Assisted in the preparation and maintenance of patient charts, ensuring all pertinent information was up-to-date.
  • Participated in quality assurance activities to improve patient care and comply with healthcare regulations.
  • Participated in staff meetings and training sessions to stay informed of hospital policies and best practices.
  • Coordinated communication among medical staff, departments, and external entities to support seamless patient care.
  • Maintained inventory of medical supplies and equipment, placing orders as necessary to ensure availability.
  • Compiled and submitted daily reports on patient admissions, discharges, and transfers for administrative use.
  • Conducted patient and family education on hospital policies, procedures, and health management strategies.
  • Coordinated patient admissions, transfers, and discharges to ensure seamless workflow and patient satisfaction.
  • Monitored inpatient bed use, facilities and staff to provide optimal use of resources.
  • Communicated with patients with compassion while keeping medical information private.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Maintained communication and transparency with governing boards, department heads and medical staff.
  • Maintained awareness of government regulations, health insurance changes and financing options.
  • Maintained records management system to process personnel information and produce reports.

Training and Assessment Coordinator

Masterword Services, Inc.
Houston, Texas
01.2022 - 02.2023
  • Organized departmental data to enhance accessibility and facilitate informed decision-making.
  • Created process for better flow of information both interdepartmental and with outside clients.
  • Provided assistance to clients with course access and continuing education needs.
  • Maintained CEU accreditation for company CEU accreditation for company.

Executive Assistant

Emergency Medical Resources, LLC
Navarre, Florida
01.2013 - 04.2021
  • Progressed from executive assistant to Vice President, contributing to growth of small medical supply company.
  • Coordinated international shipping logistics to ensure timely delivery of products.
  • Managed social media presence to enhance brand visibility and engagement.
  • Edited all outgoing communications.
  • Maintained online store and products.
  • Developed a product line designed specifically for boaters, focusing on quality and functionality.

Telecommunications Officer

City of Fort Walton Beach Police Department
Fort Walton Beach, Florida
12.2013 - 06.2019
  • Communications Officer of the Year (2017)
  • Trained staff on telecommunications systems and protocols to enhance communication effectiveness.
  • Answered incoming emergency and non-emergency phone calls, providing timely assistance and aid.
  • Dispatch officers with all pertinent information.
  • Tracked officer status, advising on updated information and safety concerns to ensure operational awareness.
  • Access federal, national, and state databases for warrants, driver’s license and license plate information and status, and other pertinent information.

Emergency Dispatcher

City of Bryant Police and Fire Departments
Bryant, Arkansas
01.2011 - 12.2013
  • Dispatched emergency personnel to incidents, coordinating response efforts.
  • Answered incoming emergency and non-emergency calls, providing critical assistance and guidance to callers.
  • Track officer status, advising officers of updated information or safety concerns.
  • Accessed federal, national, and state databases to support timely and accurate dispatching.
  • Entered warrants into federal and state systems, ensuring up-to-date tracking of active cases.

Administrative Officer

Federal Disaster Medical Team- Florida One
Fort Walton Beach, Florida
01.2000 - 03.2018
  • Coordinated logistics for disaster response team deployments across Florida, ensuring timely and efficient mobilization.
  • Facilitated collaboration between federal agencies during emergency response efforts, enhancing communication and resource sharing.
  • Provided administrative support to management team by scheduling meetings, preparing agendas, taking meeting minutes, and maintaining records.
  • Managed scheduling and communications for team meetings and training sessions.
  • Coordinated training sessions for new employees regarding company policies and procedures.
  • Assisted in processing procurement requests for medical supplies and equipment.
  • Oversaw the maintenance of records related to team activities and compliance standards.
  • Assisted with payroll processing activities such as time sheet entry into the system.
  • Verified accuracy of employee timesheets before submitting them for payroll processing.
  • Developed reports and spreadsheets utilizing various software applications such as Microsoft Access database programs.
  • Assisted with the preparation of presentations using Microsoft Office Suite applications such as Word, Excel, PowerPoint.
  • Arranged travel logistics for team members, ensuring timely arrivals and departures. for staff members.
  • Maintained office equipment such as copiers, printers, fax machines; placed service calls when necessary.
  • Ordered supplies and ensured adequate inventory levels were maintained at all times.
  • Maintained positive working relationship with fellow staff and management.
  • Supported organizational tasks by managing filing, data entry, and phone inquiries. by filing, entering data and answering phones.
  • Managed front desk operations to create a welcoming environment for visitors, reinforcing positive organizational image. to provide a positive first impression.
  • Facilitated office support activities to ensure seamless daily operations. to facilitate general office operations.
  • Facilitated office support activities to ensure seamless daily operations. to facilitate general office operations.

Education

Emergency Medical Technician-BLS - Emergency Services

Niceville Technical School
Niceville

Some College (No Degree) - General

David Lipscomb University
Nashville, TN

Skills

  • Electronic Health Records
  • Records Management
  • Compliance management
  • HIPAA Compliance
  • Quality Assurance
  • Quality Practices
  • Document Management
  • Patient Flow
  • Inventory Management
  • Staff Scheduling
  • Administration
  • Office Management
  • Project Management
  • Workflow Coordination
  • Interpersonal Communication
  • Process Improvement
  • Team Collaboration
  • Crisis Management
  • Time Management
  • Communication Skills
  • Conflict Resolution
  • ActiveLlistening
  • Attention to Detail
  • Resourcefulness
  • Organizational Skills
  • Problem Solving
  • Critical thinking
  • Customer Services
  • Emergency Readiness
  • Basic Life Support
  • Professional Ethics
  • Multidisciplinary Team Collaboration
  • Unit reception
  • Software knowledge
  • Administrative tasks
  • Administrative support
  • Operational knowledge
  • Adaptability
  • Attention to detail
  • Team leadership
  • Management skills
  • Work ethic
  • Emergency readiness

Timeline

Hospital Unit Coordinator

Memorial Hermann Health System
07.2023 - Current

Training and Assessment Coordinator

Masterword Services, Inc.
01.2022 - 02.2023

Telecommunications Officer

City of Fort Walton Beach Police Department
12.2013 - 06.2019

Executive Assistant

Emergency Medical Resources, LLC
01.2013 - 04.2021

Emergency Dispatcher

City of Bryant Police and Fire Departments
01.2011 - 12.2013

Administrative Officer

Federal Disaster Medical Team- Florida One
01.2000 - 03.2018

Emergency Medical Technician-BLS - Emergency Services

Niceville Technical School

Some College (No Degree) - General

David Lipscomb University

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Rebecca Thomas