Rebecca West
Visalia,CA
Summary
Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
Overview
22
22
years of professional experience
Work History
Store Team Leader
Aerie By American Eagle
09.2021 - Current
- Increased customer satisfaction by providing excellent service and addressing concerns promptly.
- Implemented effective merchandising strategies for better product visibility and increased sales.
- Managed store inventory and stock levels, ensuring optimal product availability for customers.
- Led a team of employees to achieve store sales targets and goals consistently.
- Conducted regular performance evaluations for staff members, offering feedback and guidance for improvement.
- Ensured compliance with company policies and procedures, maintaining a safe work environment for all team members.
- Fostered a positive work culture that emphasized teamwork, communication, and mutual respect among staff members.
- Adapted quickly to changing business conditions by adjusting staffing levels or altering operational priorities as needed to maintain productivity levels.
Assistant Store Manager
Tapestry Inc
10.2013 - 09.2021
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Supervised and evaluated staff of twenty including other assistant managers, enabling them to improve skills, achieve daily objectives and attain advancement.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
Sales Manager
Macy's
09.2008 - 10.2013
Store Manager
Shoe Pavilion
10.2002 - 09.2005
Education
Associate of Arts - Business Administration
College of The Sequoias
Visalia, CAHigh School Diploma -
Golden West High School
Visalia, CA06.1995
Skills
- Customer Service Management
- Goal Setting
- Team Leader
- Decision Making
- Customer Relations
- Coaching and Mentoring
- Sales Analysis
- Product placement
- Recruitment and hiring
- Social Media Marketing
Timeline
Store Team Leader
Aerie By American Eagle
09.2021 - Current
Assistant Store Manager
Tapestry Inc
10.2013 - 09.2021
Sales Manager
Macy's
09.2008 - 10.2013
Store Manager
Shoe Pavilion
10.2002 - 09.2005
Associate of Arts - Business Administration
College of The Sequoias
High School Diploma -
Golden West High School
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