Summary
Overview
Work History
Education
Skills
Timeline
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Rebecca Williamsom

Ashland,Ky

Summary

Results-oriented Store Leader with a proven track record of managing store operations and personnel. Skilled in conducting audits for efficiency improvement and maintaining profitability. Directed a 4 million dollar store. Strong leadership abilities, motivating employees through positive reinforcement. Exceptional problem-solving skills and ability to develop creative solutions for operational issues. Proficient in team management, promotions planning, and multitasking.

Successful at managing 16 store profit and loss statements to achieve goals

Overview

35
35
years of professional experience

Work History

STORE LEADER

PetSmart
09.2013 - Current
  • Managed store operations and personnel, including scheduling, training, coaching and counseling staff.
  • Provided leadership by motivating employees through positive reinforcement while leading by example.
  • Conducted regular audits of store processes and procedures for efficiency improvement.
  • Managed a profit and loss assessment not only for our location but for all the stores in our district to keep expenses low and maintain profitability.
  • Developed and maintained effective relationships with customers, staff and management.
  • Utilized problem-solving skills to develop creative solutions for operational issues.

DEPARTMENT SUPERVISOR

Lowe's Home Improvement
02.2013 - 08.2013
  • Trained and supervised associates on customer service excellence and strong company culture.
  • Utilized strong organizational skills to develop efficient processes for managing daily operations.
  • Coordinated daily activities to ensure timely completion of tasks within established deadlines.

Installed Sales Coordinator

Home Depot
03.2003 - 02.2013
  • Assisted with employee training and coaching in Installed Sales program.
  • Optimized scheduling processes by utilizing software tools designed specifically for managing installation projects.
  • Increased sales revenues by effectively upselling additional services and products during the consultation process.
  • Evaluated vendor performance, negotiating contracts and pricing structures to reduce overall expenses while maintaining quality standards.

RETAIL SALES ASSOCIATE

Kmart Corporation
03.1991 - 03.2003
  • Gained experience in customer service, resolving customer complaints and inquiries with a positive attitude.
  • Identified opportunities for process improvement initiatives that would enhance customer satisfaction scores.
  • Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.

RETAIL SALES ASSOCIATE

Ames Department Store
09.1990 - 02.1991
  • Provided friendly and knowledgeable assistance to customers on the sales floor.
  • Performed sales floor work, such as greeting and assisting customers, stocking shelves and taking inventory.

Education

HIGH SCHOOL DIPLOMA -

Boyd County High School
Ashland, KY

Skills

  • Team management
  • Promotions planning
  • Multitasking and organization
  • Organizational skills

Timeline

STORE LEADER

PetSmart
09.2013 - Current

DEPARTMENT SUPERVISOR

Lowe's Home Improvement
02.2013 - 08.2013

Installed Sales Coordinator

Home Depot
03.2003 - 02.2013

RETAIL SALES ASSOCIATE

Kmart Corporation
03.1991 - 03.2003

RETAIL SALES ASSOCIATE

Ames Department Store
09.1990 - 02.1991

HIGH SCHOOL DIPLOMA -

Boyd County High School

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Rebecca Williamsom