Rebecca Young
Derry,PA
Summary
BV Insurance Representative III with 14 + years providing workable and effective solutions to clients, MD office's and insurance companies. Empathic to both patient's and MD office's. Resolving high touch escalation accounts as a priority. Always ready to tackle account's my supervisor has asked me to work.
Detailed oriented and strong work ethic,
Overview
18
18
years of professional experience
Work History
BV Representative III
CVS Specialty Pharmacy
11.2008 - Current
- Verify benefits for both Rx Benefits and Major Medical plans.
- Followed up with clients and MD office's to verify optimal customer satisfaction following guidelines and problem resolution.
- Initiate and follow up on prior authorizations.
- Provide customer service to both MD's and patients.
- Contact insurance's to obtain overrides and resolve rejections.
Nurse Aide
Westmoreland Manor
01.2008 - 11.2008
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Assisted with patient transfer and ambulation.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
Office Assistant
Dependable Ambulance Billing
02.2005 - 01.2008
- Completed clerical tasks such as filing and copying,
- Interacted with customers by phone, to provide information.
- Maintained and updated office records, both digital and physical.
- Submitted insurance claims to insurance companies.
- Posted insurance payments.
Education
GED -
Greater Latrobe Senior High School
Latrobe, PA06.1980
Skills
- Insurance verification
- Problem solving for insurance rejections
- Livechat Messaging
- Phones skills, providing courteous customer service
- Processing prescription orders
- Maintaining matrix standards
Accomplishments
Mentoring other co-workers and willing to address any questions they may have to be successful in their role.
Trained to assist with other therapy's while coworkers are off or on vacation.
Broaden my range of skills to assist other teams when needed.
Resolved escalated accounts assigned by supervisor.
Achieve expectations by completing assigned tasks with accuracy and efficiency.
Additional Information
Work history:
1980 to present.
If additional work history is needed. Please inquire.
Timeline
BV Representative III
CVS Specialty Pharmacy
11.2008 - Current
Nurse Aide
Westmoreland Manor
01.2008 - 11.2008
Office Assistant
Dependable Ambulance Billing
02.2005 - 01.2008
GED -
Greater Latrobe Senior High School
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