Rebecca ZAPATA
Victoria,TX
Summary
Dynamic Assistant Manager with a proven track record at Walmart, excelling in customer service and problem-solving. Enhanced customer satisfaction through effective complaint resolution and implemented training programs that improved team performance. Skilled in inventory management and fostering strong relationships, driving sales growth and operational efficiency.
Overview
23
23
years of professional experience
Work History
Assistant Manager
Ollies Bargain Outlet
Victoria, TX
06.2025 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Generated repeat business through exceptional customer service.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Increased sales through effective merchandising strategies and targeted promotions.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Backroom Coordinator
TJX Companies
Victoria, TX
11.2023 - Current
- Performed database management and analysis of business functions and processes.
- Analyzed trends and reported on areas of impr
- Supervised processing of orders, order tracking and delivery of goods
- Managed back-office sales team through coaching and sales technique training.
- Safeguarded company assets by adhering to loss prevention policies when handling high-value or sensitive products in the backroom area.
- Established a system for tracking damaged goods, minimizing losses due to unsellable merchandise.
- Optimized space utilization within the backroom for increased efficiency and ease of access to products.
- Mentored new employees in proper backroom procedures, fostering a team-oriented environment that prioritized collaboration and open communication.
- Maintained orderly stockroom for ease of retrieval.
Assistant Manager
Walmart
Victoria, TX
03.2003 - 07.2023
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Facilitated team-building activities, enhancing team cohesion and morale.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Implemented staff training programs to elevate service standards and knowledge.
- Conducted performance evaluations and provided constructive feedback to employees.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Oversaw daily operations to maintain store cleanliness and organization.
- Conducted performance evaluations, identifying areas for development and rewarding strong performance.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Assisted in budget preparation, ensuring alignment with financial goals.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Education
GED -
Victoria Ged
Victoria TxSkills
- Customer relationship management (CRM)
- Customer service
- Problem-solving
- Adaptability and flexibility
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
Ollies Bargain Outlet
06.2025 - Current
Backroom Coordinator
TJX Companies
11.2023 - Current
Assistant Manager
Walmart
03.2003 - 07.2023
GED -
Victoria Ged