Microsoft Office Suite
Rebecca E. Webb
Admin Assistant
New Haven,CT
Summary
Organized and dedicated professional with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.
Overview
4
4
years of post-secondary education
2
2
years of professional experience
Work History
Operations Associate
Achievement First
New Haven, CT
06.2020 - 10.2020
- Provided administrative services, including phone and email correspondence, making copies, and handling incoming and outgoing mail and faxes.
- Continually sought methods for improving daily operations, communications with families, recordkeeping, and data entry for increased efficiency.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Assisted coworkers and staff members with special tasks on daily basis.
Server
T.G.I. Friday’s
Chicago, IL
02.2020 - 03.2020
- Created over 30 orders per shift, documented special requests, and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Worked with POS system to place orders, manage bills, and handle complimentary items for dissatisfied customers.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Collaborated with kitchen team to support order preparation, manage efficient deliveries, and minimize customer service issues by verifying meals.
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, and delivery bags.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Office Receptionist
City Staffing
Chicago, IL
11.2019 - 12.2019
- Oversaw reception area, keeping it clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered and quickly redirected up to 15 phone calls per day.
- Liaised with vendors, contractors, and professional services personnel to properly process orders in alignment with needs and specifications of management.
- Collected, sorted, distributed, and sent mail and packages.
- Assisted in administrative duties for office team, including running errands, making copies, and creating schedules.
Operations Associate
Achievement First
New Haven, CT
11.2018 - 09.2019
- Managed operations of student facing needs, including student busing, arrival and dismissal, family communications, and school store.
- Developed and led 2 student leadership groups.
- Tasked with school beautification to raise awareness on diversity and inclusion.
- Spearheaded 15 school-wide events.
- Produced high-quality documents, spreadsheets, and presentations for internal and student-facing needs using MS Office suite.
- Organized team workload and prioritized tasks to streamline office functions in deadline-driven environment.
Office Coordinator
Achievement First
New Haven, CT
08.2018 - 11.2018
- Served as first point of contact for over 600 students and their families when deescalating emergency situations and providing overall support.
- Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
- Interacted with families and other members of community professionally by phone (answering over 30 phone calls per day), email, and in-person to provide information and directed to desired staff members in timely manner.
- Tracked and recorded expenses and reconciled accounts to maintain accurate, current, and compliant financial records.
- Sorted out student attendance, processed late arrivals, and followed-up with families of absent students, making sure 97% Network goal was met.
- Maintained office supplies inventory by checking stock and ordering new supplies as needed.
Merchandising and Stock Associate
Ikea
New Haven, CT
08.2018 - 11.2018
- Stocked merchandise, clearly labeling items, arranging according to size or color, and preparing attractive displays.
- Readied items for sales floor stocking by affixing tags and preparing pallets in 3 different departments.
- Stayed current on available products, store promotions, and customer service policies to better shoppers.
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Performed light housekeeping and cleaning by discarding trash and cardboard and sweeping and mopping floors.
Contractual Worker
Achievement First
New Haven, CT
06.2018 - 08.2018
- Efficiently supervised diverse office functions, including filing, sorting, and handling incoming and outgoing mail.
- Supported HR by completing new hire orientation, incident reports, and benefits paperwork on behalf of Director of School Operations.
- Increased team productivity by reorganizing office supplies and protocols.
- Created and implemented secure filing systems for sensitive employee and student documents.
Education
Bachelor of Arts - Sociology, Criminal Justice
University Of Connecticut
Storrs, CT 08.2013 - 08.2017
Skills
Customer Serviceundefined
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Google Drive
Infinite Campus
Concur Solutions
Social Media
Spreadsheets
Presentations
Quote
I have not failed. I’ve just found 10,000 ways that won’t work.
Thomas Edison
Timeline
Operations Associate
Achievement First
06.2020 - 10.2020
Server
T.G.I. Friday’s
02.2020 - 03.2020
Office Receptionist
City Staffing
11.2019 - 12.2019
Operations Associate
Achievement First
11.2018 - 09.2019
Office Coordinator
Achievement First
08.2018 - 11.2018
Merchandising and Stock Associate
Ikea
08.2018 - 11.2018
Contractual Worker
Achievement First
06.2018 - 08.2018
Bachelor of Arts - Sociology, Criminal Justice
University Of Connecticut
08.2013 - 08.2017
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