Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Rebecca J Luna

Redwood City,CA

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

7
7
years of professional experience

Work History

Sales Associate

H&M Hennes & Mauritz
09.2023 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Driver

DoorDash
11.2021 - Current
  • Followed all relevant traffic laws and safety regulations.
  • Utilize GPS and other navigation tools to plan routes and stay on schedule.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Deliver orders while complying with DoorDash's customer service and food hygiene policies.
  • Achieved and maintained a 4.9/5 star customer rating.
  • Have maintained a 98% early/on-time delivery rate.

Administrative Office Assistant

First Class Vending Inc.
08.2019 - 10.2021
  • Executed record filing system to improve document organization and management.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Handled large sums of cash and exchanged coins for larger bills on a daily basis.

Sales Representative

Cricket Wireless
10.2017 - 07.2019
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Trained and mentored new sales representatives.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Proficient in operating cash register, processing payments, and handling cash with zero discrepancies or errors.
  • Worked in a team to meet the company's sale goals for the month.

Sales Associate

J-Core
01.2017 - 11.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Recommended complementary purchases to customers, increasing revenue.

Education

Business Administration And Management

College of San Mateo
San Mateo, CA
06.2026

High School Diploma -

Linda Marquez High School
Huntington Park, CA
06.2017

Skills

  • Sales Development
  • Payment Processing
  • Excellent People Skills
  • Retail Store Operations
  • Problem-Solving
  • Cash Handling
  • Reliable and Punctual
  • Time Management
  • Upselling techniques
  • Interpersonal skills
  • Business Development
  • Active listening

Languages

Spanish
Native or Bilingual

Timeline

Sales Associate

H&M Hennes & Mauritz
09.2023 - Current

Driver

DoorDash
11.2021 - Current

Administrative Office Assistant

First Class Vending Inc.
08.2019 - 10.2021

Sales Representative

Cricket Wireless
10.2017 - 07.2019

Sales Associate

J-Core
01.2017 - 11.2018

Business Administration And Management

College of San Mateo

High School Diploma -

Linda Marquez High School

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Rebecca J Luna