Rebecca J Luna
Redwood City,CA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Sales Associate
H&M Hennes & Mauritz
09.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Driver
DoorDash
11.2021 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilize GPS and other navigation tools to plan routes and stay on schedule.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Deliver orders while complying with DoorDash's customer service and food hygiene policies.
- Achieved and maintained a 4.9/5 star customer rating.
- Have maintained a 98% early/on-time delivery rate.
Administrative Office Assistant
First Class Vending Inc.
08.2019 - 10.2021
- Executed record filing system to improve document organization and management.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Handled large sums of cash and exchanged coins for larger bills on a daily basis.
Sales Representative
Cricket Wireless
10.2017 - 07.2019
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Proficient in operating cash register, processing payments, and handling cash with zero discrepancies or errors.
- Worked in a team to meet the company's sale goals for the month.
Sales Associate
J-Core
01.2017 - 11.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Recommended complementary purchases to customers, increasing revenue.
Education
Business Administration And Management
College of San Mateo
San Mateo, CA06.2026
High School Diploma -
Linda Marquez High School
Huntington Park, CA06.2017
Skills
- Sales Development
- Payment Processing
- Excellent People Skills
- Retail Store Operations
- Problem-Solving
- Cash Handling
- Reliable and Punctual
- Time Management
- Upselling techniques
- Interpersonal skills
- Business Development
- Active listening
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
H&M Hennes & Mauritz
09.2023 - Current
Driver
DoorDash
11.2021 - Current
Administrative Office Assistant
First Class Vending Inc.
08.2019 - 10.2021
Sales Representative
Cricket Wireless
10.2017 - 07.2019
Sales Associate
J-Core
01.2017 - 11.2018
Business Administration And Management
College of San Mateo
High School Diploma -
Linda Marquez High School