- Blogging
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Documenting and sharing travel experiences
- Reading
- Personal Development and Self-Improvement
Rebecka (Charlize) Kemmerer
Rio Rancho
Summary
With over 5 years of experience, consistently enhancing customer satisfaction and retention rates. Strong skills in time management, organization, and communication to process payments accurately and propose tailored product solutions. Proven track record in managing executive calendars and social media content, leading to increased customer engagement and operational efficiency.
Overview
6
6
years of professional experience
Work History
Customer Service Expert
T-Mobile
02.2022 - Current
- Handle customer calls with empathy and urgency, ensuring prompt issue resolution and customer satisfaction
- Demonstrated flexibility and adaptability by successfully managing multiple chat support tools simultaneously as required based on shifting business needs during peaks or lulls throughout each workday consistently without fail across entire duration employed.
- Assisted customers in navigating company website features, resulting in improved user experience and customer retention rates.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Assistant, Social Media Intern
E Noir Salon
01.2019 - 12.2021
- Managed executive's calendar, ensuring deadlines and meetings were met, boosting time management
- Prepared accurate expense reports and paperwork, ensuring timely submissions
- Procured supplies, maintaining stock levels to reduce downtime
- Managed incoming calls and emails, improving executive's communication efficiency
- Create and submit social media content that aligns with the brands tailored clientele, leading to a20% increase in customers
- Contributed to social media outreach, content development and schedule management.
- Increased brand visibility by creating and implementing targeted social media campaigns.
Education
Bachelor of Science - Speech And Hearing Sciences
University of New Mexico
Albuquerque, NM05-2029
Skills
- De-escalation techniques
- Adaptability
- Policies and procedures adherence
- Social media literacy
- Efficient workflow management
- Building rapport
Interests
Timeline
Customer Service Expert
T-Mobile
02.2022 - Current
Assistant, Social Media Intern
E Noir Salon
01.2019 - 12.2021
Bachelor of Science - Speech And Hearing Sciences
University of New Mexico
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