Rebekah Crosby
Ridgeland,SC
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Registered Medical Assistant
Memorial Health University Physicians
05.2023 - Current
- Enhanced patient care by efficiently performing routine tests and measurements.
- Assisted physicians with various medical procedures, ensuring accurate results and timely treatment.
- Provided comprehensive support for patients during their appointments, addressing concerns and answering questions.
- Maintained strict confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
- Performed essential administrative tasks such as scheduling appointments, updating records, and coordinating referrals.
- Increased efficiency in workplace by organizing and maintaining clean and functional work environment.
- Aided in prevention of illnesses by administering vaccinations according to established protocols.
- Prepared examination rooms with necessary tools and instruments prior to each appointment, enabling smooth transitions between patients.
- Reduced wait times for patients by swiftly triaging incoming cases based on urgency or severity of symptoms.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in office.
- Obtained client medical history, medication information, symptoms, and allergies.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Registered Medical Assistant
Beaufort Memorial
11.2020 - 05.2023
- Same as above
Customer Service Representative
Publix
06.2018 - 07.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exceeded performance metrics consistently, earning recognition as top performer within team.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Cross-trained and provided backup support for organizational leadership.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Processed customer service orders promptly to increase customer satisfaction.
Cashier
Bilo Grocery
05.2015 - 07.2018
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained balanced cash drawer, ensuring accurate accounting at end of each shift.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Operated cash register to record transactions accurately and efficiently.
- Checked personal identifications during alcohol and tobacco sales.
- Prevented loss by vigilantly monitoring potential theft or fraud situations in store.
Education
Medical Assistant Certificate - Medical Assisting
Technical College of The Lowcountry
Beaufort, SC05.2020
High School Diploma -
Wade Hampton High School
Hampton, SC06.2017
Skills
- Medical Records Management
- Privacy and Confidentiality
- Medical Billing
- Clinical Documentation
- Patient Care Coordination
- Medication Administration
- HIPAA Compliance
- Patient Scheduling
- Medical Terminology
- Immunization Administration
- Vital Sign Monitoring
- Organizational Skills
Certification
- CNA - Certified Nurse Assistant
- RMA - Registered Medical Assistant
- First Aid/CPR Certified
Timeline
Registered Medical Assistant
Memorial Health University Physicians
05.2023 - Current
Registered Medical Assistant
Beaufort Memorial
11.2020 - 05.2023
Customer Service Representative
Publix
06.2018 - 07.2021
Cashier
Bilo Grocery
05.2015 - 07.2018
Medical Assistant Certificate - Medical Assisting
Technical College of The Lowcountry
High School Diploma -
Wade Hampton High School
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