Rebekah Fagan
Jacksonville,FL
Summary
Results-driven multifamily Community Manager with 7+ years of progressive leadership experience directing full P&L accountability, capital improvements, multi-site operations, and high-performing teams. Proven ability to optimize financial performance, reduce delinquencies, maximize occupancy, and enhance property value through strategic renovations and operational excellence. Ready to deliver strong results as a Property Manager.
Overview
7
7
years of professional experience
Work History
Multi-Site Community Manager
Lone Moon Residential
Jacksonville, FL
05.2026 - Current
- Hold full P&L responsibility and operational leadership for a multi-site value-add portfolio (110-unit and 55-unit properties), directing teams of 2 office staff + 3 maintenance while increasing occupancy from 67% to 82% on the 110-unit property and from 70% to 95% on the 55-unit property.
- Successfully gather and execute bids and approvals for property improvements and renovations, including soliciting bids, negotiating/approving contracts, issuing purchase orders, reviewing invoices, and managing project budgets.
- Oversee property financial performance through budgeting, variance analysis, income monitoring, expense control, and operational efficiencies to drive occupancy, reduce delinquencies, and improve Net Operating Income (NOI).
- Supervise property maintenance and vendor management, including work orders, unit make-readies, regular inspections, and coordination with landscaping, pest control, trash removal, and specialty contractors.
- Direct tenant relations and lifecycle management, including retention initiatives, rent collections, delinquency resolution, payment plans, rental assistance, and eviction processes.
- Oversee leasing and marketing functions, including lead generation, digital/traditional marketing, unit showings, application processing, and lease execution to maximize occupancy and revenue.
- Maintain high physical standards and curb appeal through ongoing upkeep, make-ready processes, and vendor performance management.
- Coordinated resident events to enhance community engagement and satisfaction.
- Developed and implemented property management strategies that enhanced tenant satisfaction and retention rates.
Assistant Community Manager
Bell Partners
Jacksonville, FL
11.2022 - 04.2026
- Directed daily operations for a 250-unit community, leading teams of 3 office + 3 maintenance staff while managing full financial performance and resident relations.
- Consistently maintained delinquency under 1% through proactive collections and accountability.
- Drove sustained high occupancy through strategic leasing and conversion optimization.
- Managed resident accounts and coordinated legal processes, notices, and evictions.
- Conducted inspections and upheld community brand standards.
- Served as primary operational leader in Community Manager’s absence.
- Trained and assisted leasing agents and assistant managers across the Jacksonville region.
- Drove resident retention and renewal rates through proactive engagement and relationship building.
- Assisted in managing leasing processes, ensuring compliance with company policies and regulations.
- Supported the preparation of property budgets, contributing to financial accuracy and accountability.
Multi-Site Assistant and Leasing Specialist
WRH Realty Services
Jacksonville, FL
04.2019 - 11.2022
- Led leasing and operational efforts across multiple communities, executing marketing strategies that increased traffic and conversions.
- Delivered high-level resident experiences to boost retention and satisfaction, driving renewal rates through proactive engagement.
- Managed compliance, applications, move-ins, and delinquency/collections processes.
- Built budgets and performed variance reporting for multiple properties.
- Coordinated property management tasks to ensure efficient operations across multiple sites.
- Assisted in tenant communications, resolving inquiries and addressing maintenance requests promptly.
Education
Associate of Science - General Studies
Trinity Baptist College
JacksonvilleSkills
- Full P&L Responsibility & Financial Performance (Budgeting, Variance Analysis, NOI Optimization)
- Capital Improvements & Renovation Project Management
- Operational Leadership & Vendor Management
- Leasing Strategy, Marketing & Occupancy Growth
- Resident Relations, Retention & Delinquency Control
- Maintenance Oversight & Property Standards
- Yardi Voyager Resman RentCafe CRM
- Fair Housing Compliance & Legal Processes
- CRM management
Accomplishments
WRH Leasing Specialist of the Year (2020)
FCAA Circle of Excellence – Leasing Specialist of the Year (2021)
$1 Million Dollar Club (2025)
Timeline
Multi-Site Community Manager
Lone Moon Residential
05.2026 - Current
Assistant Community Manager
Bell Partners
11.2022 - 04.2026
Multi-Site Assistant and Leasing Specialist
WRH Realty Services
04.2019 - 11.2022
Associate of Science - General Studies
Trinity Baptist College