Rebekah Fernandez
Indianapolis,IN
Summary
Utilized expertise in healthcare billing to enhance operational success through effective dispute resolution strategies.
Overview
17
17
years of professional experience
Work History
Patient Account Representative
Community Home Medical
Indianapolis, IN
07.2025 - Current
- Managed patient accounts, ensuring accurate billing and timely follow-up on outstanding balances.
- Streamlined claims processing, reducing errors and improving turnaround time for reimbursements.
- Facilitated communication between patients, healthcare providers, and insurance companies to resolve account discrepancies.
- Collaborated with cross-functional teams to implement workflow improvements for more efficient operations.
- Analyzed complex billing inquiries, providing solutions that aligned with company policies and patient needs.
- Assisted colleagues during peak periods or absences, showcasing teamwork skills while maintaining personal workload demands efficiently.
- Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
- Worked with outside entities to resolve issues with billing, claims, and payments.
- Promoted a positive work environment by actively participating in team meetings and contributing ideas for process improvements.
- Streamlined billing processes for increased efficiency in managing patient accounts.
- Provided exceptional customer service, handling sensitive patient situations with professionalism and empathy.
- Enhanced patient satisfaction by promptly addressing inquiries and resolving account issues.
- Negotiated payment plans with patients experiencing financial difficulties, supporting them in meeting their obligations without undue stress.
- Reduced outstanding balances by implementing effective collection strategies tailored to individual patients'' needs.
Billing Reimbursement Specialist
Medical Service Company
Indianapolis, IN
01.2018 - Current
- Conducted thorough reviews of rejected claims from clearinghouses and initiated follow-ups on unprocessed claims to maximize reimbursement
- Researched and resolved billing denials, ensuring timely resubmission and compliance with healthcare regulations
- Managed detailed records and maintained accurate notes on each invoice processed
- Responded efficiently to patient inquiries via phone and email, resolving issues and providing clear information
- Assisted internal departments with billing-related queries, demonstrating strong interdepartmental communication skills
- Identified and communicated potential obstacles in billing processes to the Billing Manager, influenced decision making thus contributing to process improvements
- Gained proficiency in billing software quickly and effectively
Cash Poster
Home Health Depot
Indianapolis, IN
01.2013 - 01.2018
- Meticulously post payments and adjustments to specified patient accounts in accordance with current policies and procedures with highest level of accuracy
- Review documentation to identify contractual amounts, denials and payment adjustments that require posting to patient accounts
- Review, correct as needed and post all EFT and ERN
- Assist in maintaining policy information for patient accounts
- Update bankruptcy detail as needed for account records
Accounts Receivable Representative
Apria Healthcare
Indianapolis, IN
01.2009 - 01.2010
- Answer patient inquiries and follow up with insurance companies regarding unpaid claims
- Collect payments for unpaid claims and processed credit card information for recurring monthly payments on equipment
- Rebill customers and insurance providers as needed
Education
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IUPUI
Indianapolis, IN01.2008
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Ball State University
01.2002
Skills
- HIPAA compliance
- Insurance verification
- Insurance billing
- Medical billing
- Medical terminology knowledge
- Customer communication
Timeline
Patient Account Representative
Community Home Medical
07.2025 - Current
Billing Reimbursement Specialist
Medical Service Company
01.2018 - Current
Cash Poster
Home Health Depot
01.2013 - 01.2018
Accounts Receivable Representative
Apria Healthcare
01.2009 - 01.2010
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IUPUI
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Ball State University