Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Rebekah Marshall

Wise,VA

Summary

Data Analyst with 14+ years of experience adept at transforming complex data into actionable insights that drive business decisions. Skilled in analyzing performance metrics and optimizing workflows to enhance efficiency in diverse settings, from retail management to advanced call center operations. Proficient in utilizing analysis skills, administrative experience, and customer service to support data-driven strategies and improve operational outcomes.

Overview

14
14
years of professional experience

Work History

Operations Supervisor

Advanced Call Center Technologies LLC
Wise, VA
10.2020 - Current
  • Develop SOPs, ensuring timely task completion and minimal errors, enhancing operational accuracy.
  • Analyze daily metrics to optimize workflow and delegate tasks, improving team performance.
  • Coach team members with actionable feedback, aiding in professional goal achievement.
  • Adapt to shifting priorities to meet project requirements and staffing needs.
  • Mentor staff to surpass objectives through targeted coaching, fostering career growth.
  • Introduced dynamic management approaches to accommodate evolving project needs.
  • Boosted operational precision by intensive analysis of daily metrics and feedback.
  • Streamlined team workflows by analyzing performance data to boost efficiency.
  • Enhanced reporting accuracy by implementing rigorous quality control measures.
  • Enhanced team agility by restructuring task assignments based on real-time data.

Stay at Home Mom

N/A
02.2018 - 10.2020
  • Managed household operations and caregiving responsibilities, ensuring a nurturing environment.
  • Balanced daily tasks, developing strong time-management and multitasking skills.
  • Facilitated early childhood development through educational activities, fostering growth and learning.
  • Maintained family schedules and appointments, ensuring timely completion of essential tasks.

Store Manager

Russell Cellular Verizon
Norton, VA
03.2015 - 02.2018
  • Led retail sales of cellular phones and services, achieving consistent sales growth through strategic planning.
  • Designed and executed marketing campaigns, enhancing sales opportunities and community engagement.
  • Mentored sales reps to deliver exceptional customer service and adhere to best practices.
  • Created action plans to meet sales targets, monitoring progress and results.
  • Conducted interviews, hired staff, and managed shift schedules with district manager approval.

Customer Service Representative

Advance America
Norton, VA
01.2014 - 03.2015
  • Ensured customer satisfaction and sales growth by meeting performance metrics and enhancing service quality.
  • Utilized sales tools to improve customer experience and drive marketing efforts, leading to increased engagement.
  • Managed a consumer loan portfolio, presenting tailored financial solutions and maintaining customer relationships.
  • Educated customers on loan terms, ensuring clear understanding and trust throughout the loan process.
  • Managed consumer loan portfolio, ensuring detailed compliance and customer satisfaction.
  • Educated customers on loan terms, ensuring transparency and informed financial decisions.

Sales Associate

Rue 21
Norton, VA
10.2012 - 08.2013
  • Created a welcoming store environment, ensuring a positive customer experience.
  • Assisted customers with merchandise selection, boosting overall satisfaction.
  • Processed transactions accurately, maintaining register accountability.
  • Promoted sales and loyalty programs, driving customer retention.
  • Adapted to changing environments while managing multiple tasks efficiently.

Retail Sales Associate

AT&T
Norton, VA
10.2010 - 05.2012
  • Exceeded personal and company performance goals through exceptional customer service.
  • Guided customers in purchasing decisions, enhancing overall sales and satisfaction.
  • Developed skills leading to advancement opportunities within the management team.
  • Maintained a dynamic and clean environment, boosting customer and team morale.
  • Collaborated with team members to surpass individual and collective sales targets.

Education

High School Diploma -

Ervinton High School
Nora, Virginia
05-2009

Skills

Customer service (Experienced), Analysis skills (Experienced), Store management (Experienced), Sales (Experienced), SharePoint (Experienced), Project management (Experienced),

Calendar management (Experienced), Retail sales (Experienced), Administrative Experience (Experienced), Office Management (Experienced), Sales Management (Experienced)

References

Dennis Trosper, Verizon - Russell Cellular (2766392861)

Kristy Meadows, Advance Call Canter Technologies (4233833076)

Candace Weaver, Advance Call Center Technologies (2762754083).

Timeline

Operations Supervisor

Advanced Call Center Technologies LLC
10.2020 - Current

Stay at Home Mom

N/A
02.2018 - 10.2020

Store Manager

Russell Cellular Verizon
03.2015 - 02.2018

Customer Service Representative

Advance America
01.2014 - 03.2015

Sales Associate

Rue 21
10.2012 - 08.2013

Retail Sales Associate

AT&T
10.2010 - 05.2012

High School Diploma -

Ervinton High School

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Rebekah Marshall