REBEKAH MROCZKOWSKI

BURGETTSTOWN,PA

Summary

Highly detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Diligent with robust background in coordinating patient intakes and managing administrative tasks. Proven ability to streamline intake processes and ensure accuracy in patient documentation. Strong focus on team collaboration and achieving results. Flexible and reliable, adept at adapting to changing needs. Proficient in client communication, scheduling, and administrative tasks, ensuring efficient operations and high client satisfaction.

Overview

years of professional experience

Work History

Intake Coordinator

Gallagher Home Health Services

10.2019 - Current

Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
Reduced errors in patient data entry with thorough verification processes and attention to detail.
Completed intake assessment forms and filed clients' charts.

Floor Supervisor

Storybook Village Daycare

09.2012 - 10.2019

Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
Boosted sales through effective merchandising strategies and attention to product placement on the floor.
Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.

Missionary

Global Ministry Teams

08.2007 - 05.2012

Built lasting relationships with community members through genuine empathy, compassion, active listening skills.
Prepared and delivered mission-related presentations to church and community groups.
Developed effective communication skills by interacting with diverse populations in various settings.
Established trust within the community through regular engagement and consistent support.

Education

Associates in Ministerial Studies -

Bethel Bible College

Hampton, Virginia

06.2003

Skills

Insurance Verification
Follow-up skills
Multi-Line Phone Systems
Appointment Scheduling
Scheduling appointments
Patient Scheduling

Cross-cultural sensitivity
Customer Service
Multitasking and Organization
Microsoft Office
Relationship Building
Phone and Email Etiquette

Accomplishments

Many years experience working in fast paced environments with on the job training have equipped me to be able to function in multiple roles throughout my work career. I am quick to learn, able to function individually as well as along side a team and quick to recognize a mistake and correct it when pointed out. Very people oriented and enjoy being able to assist patients and their families along with MD offices, hospitals, SNF's and rehabs secure proper care and support for their patients.

Timeline