Open To Work
Rebekah Ndolo
Summary
Dedicated Customer Service Professional experienced in transaction processing and customer support. Delivered positive shopping experiences through effective problem-solving and teamwork. Contributed to operational efficiency by maintaining transaction accuracy and supporting a well-organized retail environment.
Overview
4
4
years of post-secondary education
15
15
years of professional experience
Work History
Cashier
Little Ceaser
Columbus, OH
01.2021 - 05.2026
- Processed customer transactions accurately and efficiently through POS systems.
- Efficiently handled cash and credit card transactions, minimizing discrepancies.
- Balanced cash drawer at shift start and end, ensuring accuracy and compliance with protocols.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Maintained clean and organized checkout station, enhancing customer experience.
- Assisted with stocking merchandise and maintaining store cleanliness, supporting overall operations.
Customer Service Representative
Wal Mart
Columbus, OH
04.2019 - 01.2024
- Addressed customer inquiries and resolved complaints, ensuring customer satisfaction.
- Addressed customer inquiries and resolved complaints, contributing to high customer satisfaction levels.
- Provided information on products, services, and store policies to assist customers.
- Maintained clean and organized checkout area, improving overall shopping experience.
- Assisted in maintaining a clean and organized checkout area to enhance the shopping experience.
- Collaborated with team members to streamline store operations and foster positive customer interactions.
Assistant Manager
Family Dollar
Columbus, OH
11.2015 - 01.2021
- Supervised and mentored a team of retail associates, fostering a positive and productive work environment.
- Managed store opening and closing procedures, enhancing security and ensuring accurate financial reporting as key holder.
- Assisted Store Manager with inventory control and loss prevention, upholding store standards.
- Supported team members in achieving sales goals through effective training and performance coaching.
- Resolved customer inquiries and complaints, fostering customer satisfaction and ensuring positive store experiences.
- Processed customer transactions efficiently and accurately, maintaining cash handling accountability at the point of sale.
Crew Member / Cashier
McDonald's
Columbus, OH
03.2011 - 11.2015
- Provided excellent customer service, addressing inquiries and resolving issues promptly.
- Ensured cash handling accuracy through daily reconciliation of receipts, minimizing discrepancies.
- Delivered exceptional customer service by promptly addressing inquiries and resolving issues to enhance customer satisfaction.
- Supported order fulfillment by packaging items and ensuring order accuracy.
- Worked with team members to maintain cleanliness and organization of front counter area, promoting a welcoming environment.
- Adhered to food safety standards and company procedures during all service interactions.
Education
High School Diploma - High School Diploma
Canton McKinley High School
06.2002 - 07.2006
Skills
- Cash handling
- POS systems
- Receipt processing
- Drawer balancing
- Returns and exchanges
- Customer service
- Upselling
- Complaint handling
- Inventory awareness
- Product restocking
- Time management
- Attention to detail
- Teamwork
- Communication
References
- Adam Murdoch, Manager, Meijer, murdoch1@gmail.com, (614)861-7651
- Wendy Tomas, Manager, Signal 88, wendy88@outlook.com, (614)891-7687
- Jessica Wright, Manager, Wal-Mart, jeright77@yahoo.com, (614)601-4322
Personal Information
- Date of Birth: 11/20/86
- Gender: Female
- Nationality: American
- Marital Status: Divorced
Work Preference
Job Search Status
Open to workWork Type
Full TimeContract WorkPart TimeGig WorkLocation Preference
On-SiteRemoteHybridSalary Range
$13/hr - $15/hrTimeline
Cashier
Little Ceaser
01.2021 - 05.2026
Customer Service Representative
Wal Mart
04.2019 - 01.2024
Assistant Manager
Family Dollar
11.2015 - 01.2021
Crew Member / Cashier
McDonald's
03.2011 - 11.2015
High School Diploma - High School Diploma
Canton McKinley High School
06.2002 - 07.2006