Rebekah Orso
Ridgewood,NJ
Summary
Conscientious professional with a Bachelor of Arts in Forensic Psychology and a minor in Criminal Justice with 2+ years' work experience as a Case Manager within Hackensack Meridian Health and West Bergen Mental Healthcare, as well as 2+ years' work experience as a Customer Service Coordinator at a unique wine and cheese purveyor. Extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support, and assistance. Strong communication and management skills, and committed to inspiring community service.
Overview
10
10
years of professional experience
Work History
Case Manager
West Bergen Mental Healthcare
09.2023 - Current
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Coordinated essential services for clients, resulting in improved overall well-being and self-sufficiency.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Managed high caseloads effectively while maintaining close attention to detail and accuracy in documentation.
- Assisted clients in crisis situations by providing immediate intervention and connecting them with relevant resources.
Customer Service Coordinator
Super Cellars
01.2022 - 08.2023
- Promoted from Team Member to Customer Service Coordinator due to exceptional performance and dedication.
- Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
- Streamlined communication channels for increased efficiency and better customer service experience.
- Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.
- Developed and implemented new customer service protocols, resulting in improved resolution rates and customer feedback.
- Developed relationships with key clients, fostering loyalty and repeat business through personalized attention and support.
- Leveraged strong product knowledge to educate customers about available options and assist them in making informed purchasing decisions.
Case Manager Coordinator
Hackensack Meridian Health
04.2020 - 05.2021
- Promoted from Case Manager to Case Manager Coordinator due to exceptional performance and dedication.
- Improved client outcomes by developing and implementing individualized case management plans.
- Enhanced team efficiency through effective coordination of case manager assignments and workload distribution.
- Streamlined communication between clients, caregivers, and service providers to ensure timely access to resources.
- Collaborated with healthcare professionals to develop personalized care plans that addressed clients'' unique needs.
- Monitored progress towards goals regularly, adjusting case management plans as necessary for optimal success.
- Ensured compliance with federal, state, and agency regulations through meticulous record-keeping practices.
Security Auditor
Chris Grajcar Consulting
05.2019 - 04.2021
- Identified major risk areas and gaps in internal controls, process notes, and risk control matrices to plan and perform audit procedures.
- Assisted in the development of company policies and procedures, promoting a strong internal control environment.
- Enhanced internal control systems by conducting thorough risk assessments and implementing effective audit recommendations.
- Improved operational efficiency by identifying and addressing financial discrepancies through meticulous examination of financial records.
Housekeeper
Private Employer
08.2014 - 04.2021
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
Special Needs Teacher
New Milford Public Schools
10.2018 - 04.2020
- Served classified students, including those with autism.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Offered student support through special accommodations, extra assistance, and assessments.
- Enhanced students' critical thinking skills through problem-solving activities and hands-on learning experiences.
- Improved student reading comprehension by incorporating diverse texts and teaching strategies in the curriculum.
Crew Member
AMC
06.2018 - 08.2018
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Assisted other team members to achieve goals.
Tutor
Private Employer
10.2017 - 06.2018
- Increased student comprehension by utilizing personalized teaching methods and adapting to individual learning styles.
- Promoted critical thinking skills through engaging activities and consistent reinforcement of complex concepts.
- Utilized various assessment tools to evaluate student progress and adjust instruction accordingly for optimal results.
- Provided constructive feedback on assignments, helping students improve their writing and problem-solving skills.
Food Service Worker
Dairy Queen
06.2015 - 08.2017
- Made food according to standard recipes with requested changes for customer satisfaction.
- Compiled recipe ingredients and prepared for cooks by washing, cutting or measuring food items.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Education
Master of Arts - Legal And Forensic Psychology
University of California, Irvine
Irvine, CABachelor of Arts - Forensic Psychology
Fairleigh Dickinson University
Teaneck, NJ05.2019
Associate of Arts - Psychology
Bergen Community College
Paramus, NJ05.2017
High School Diploma -
Pascack Valley High School
Hillsdale, NJ06.2014
Skills
- Individualized counseling
- Referral Coordination
- Community Outreach
- Case Management
- Government assistance programs
- CPR Certified
Affiliations
- International Honor Society of Psychology (2019 - Present)
- International Thespian Society (2010 - Present)
Languages
Spanish
Limited Working
Timeline
Case Manager
West Bergen Mental Healthcare
09.2023 - Current
Customer Service Coordinator
Super Cellars
01.2022 - 08.2023
Case Manager Coordinator
Hackensack Meridian Health
04.2020 - 05.2021
Security Auditor
Chris Grajcar Consulting
05.2019 - 04.2021
Special Needs Teacher
New Milford Public Schools
10.2018 - 04.2020
Crew Member
AMC
06.2018 - 08.2018
Tutor
Private Employer
10.2017 - 06.2018
Food Service Worker
Dairy Queen
06.2015 - 08.2017
Housekeeper
Private Employer
08.2014 - 04.2021
Master of Arts - Legal And Forensic Psychology
University of California, Irvine
Bachelor of Arts - Forensic Psychology
Fairleigh Dickinson University
Associate of Arts - Psychology
Bergen Community College
High School Diploma -
Pascack Valley High School
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